Ricoh AF MP 5054 scan to qnap stuck on waiting.

[copier tech]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

Hi

I have done many troubleshooting steps for the scanning but it still doesnt work for the Ricoh AF MP5054 scan to NAS QNAP.

FIRMWARE OF THE MACHINE:
SYSTEM copy version 1.13 D2025550Q Network Support V14.32 D2025564J FAX V6.00.00 D2025557H
Remote Fax V2.00.00 D2025558D Scanner V1.06 D3A75704J Web Support V1.05 D2025560C
Web Uapl 1.04 D2025561D NetworkDocBox V1.06 D2025565J Printer V1.04 D3A75701G
RPCS V3.16.7 D3A75703B Font EXP V1.00 D1475581 PCL v1.06 D2025566E
PCL FONT V1.14 M1095273 PDF V1.02 D3A75733B PS3 FONT V1.11 D6415763A
JAVA VM V12 STD 12.12.06 D2025567G ANIMATION V29.00 D2025562C PS3 V1.00 D3A75731A
DATA ERASE ONB V1.00 D2025556 POWER SAVING SYS VF.25 D2025554D ENGINE V1.13:03 D2025501G
OPEPANEL V1.04 D2025563E ADF V1.130:03 D7795300F IC KEY V01020714
IC HDD 3330

TROUBLESHOOTING DONE:
: test path scan to NAS using existing user account it shows: successful
- test scan to NAS - status "waiting"
: test scan to windows 10 through Lan Network using FTP - successful
: change the user credential on the copier using NAS admin username and password - test path successful but when scanning - stuck on waiting.
: test scanning to old imac OS - successful
: disable antivirus on NAS and test scan. status - waiting.
: check if ftp is enabled on NAS - yes.
: rebooted the machine
: rebooted the NAS

Check NAS QNAP info:
Model : TS-231K
current firmware: 4.5.3.1670
date updated 15th May 2021.

please refer to the link for the system monitor log. i have done it using 2 machine. One for IMC and another one for AF MP 5054.
Ricoh Scan issue - Google Drive

Your firmware is out of date, try updating to the latest package.

We can supply this should you need it. (See links below)

[aviso66]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

Your firmware is out of date, try updating to the latest package.

We can supply this should you need it. (See links below)

but are we able to confirm it's the machine firmware?
I worried later once it's updated it still not working.

[KenB]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

NAS storage can be finicky at best.

Their resident firmware / software quite often lags behind current standards.

That little gem is frequently overlooked.

About 7 or 8 years ago, we refreshed about 100 Ricoh machines at one large customer and the new models stopped scanning to the NAS.

The customer was throwing rocks at us until we researched the issue and found that it was a much needed NAS update causing the problem.

[KenB]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

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[KenB]

[Codex]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

...or you can enable SMB 1.0 in Windows, if the machine is too old.The Filezilla solution works almost 100%