Does not recognize PDF files in USB

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  • hoanganh836618
    Technician
    • May 2024
    • 14
    #1

    Does not recognize PDF files in USB

    I use USB memory plugged into the printer but it doesn't detect any pdf files. I plug it into another printer of the same type and it still works. Can someone help me solve it?. Machine name Ricoh C6004.
    Tags: None
    • UNICORNico
      Trusted Tech

      250+ Posts
      • May 2018
      • 308
      #2
      You may need an SD Card with Adobe PDF.

      Although the Cxx04 Series should have a generic emulator, if I remember correctly. Have you updated the firmware?
      "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.
        👍 1

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37047
          #3
          Check Printer SP 1110-002 Media Print Device Setting. It needs to be set to 1.
            👍 2

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3973
              #4
              Also make sure that USB screen device slot is "Active" in user tools
                👍 2

                Comment

                • hoanganh836618
                  Technician
                  • May 2024
                  • 14
                  #5
                  Originally posted by sandmanmac
                  Also make sure that USB screen device slot is "Active" in user tools
                  yes it still works

                    Comment

                    • hoanganh836618
                      Technician
                      • May 2024
                      • 14
                      #6
                      Originally posted by slimslob
                      Check Printer SP 1110-002 Media Print Device Setting. It needs to be set to 1.
                      Yes sir. printer sp 1110-002002 has been set to a value of 1

                        Comment

                        • hoanganh836618
                          Technician
                          • May 2024
                          • 14
                          #7
                          Originally posted by UNICORNico
                          You may need an SD Card with Adobe PDF.

                          Although the Cxx04 Series should have a generic emulator, if I remember correctly. Have you updated the firmware?
                          Can I use 1 SD card for mp7502 model?
                          As for firmware updates, I haven't tried it yet because my machine is used at an assembly factory, so all the computer networks here are internal and there is no internet connection... but I will try my best. somehow

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 8119
                              #8
                              Originally posted by hoanganh836618

                              Can I use 1 SD card for mp7502 model?
                              As for firmware updates, I haven't tried it yet because my machine is used at an assembly factory, so all the computer networks here are internal and there is no internet connection... but I will try my best. somehow
                              We can supply you with all the latest firmware for the device which may resolve this issue.

                              We can be contacted at www.printerfirmware.co.uk


                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk
                              ​

                                Comment

                                • Dreama
                                  Technician
                                  • Jan 2013
                                  • 43
                                  #9
                                  Can you web browse into the 2 devices? if so, you can compare the firmwares that are running on each device.
                                  Does the device not reading the PDF files, detect the USB stick in the first place? Im assuming your going to Printer app, then Memory Storage Device?
                                    👍 1

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