Ricoh Aficio MP3352 bought at auction

[Samanator]

I have to go inspect a Ricoh Aficio MP3352 that a potential client bought at an auction. I have very little experience with Ricohs in general. Aside from the basic things to look for like what is the total count, does it pass paper from each drawer, what does a printout look like, will the machine duplex, what does a copy look like, does the ADF work single side and duplex , if the finisher on the machine work (if it has one), can I browse out to its network interface when connected to the network; what do I need to check out on that machine that is particular to this model and series?

Thanks for any help.

[mga]

Re: Ricoh Aficio MP3352 bought at auction

I have to go inspect a Ricoh Aficio MP3352 that a potential client bought at an auction. I have very little experience with Ricohs in general. Aside from the basic things to look for like what is the total count, does it pass paper from each drawer, what does a printout look like, will the machine duplex, what does a copy look like, does the ADF work single side and duplex , if the finisher on the machine work (if it has one), can I browse out to its network interface when connected to the network; what do I need to check out on that machine that is particular to this model and series?

Thanks for any help.

One of ricohs best and longest running series {Russian} very reliable and cheap to maintain if you need any information manuals etc just pm me

[slimslob]

Re: Ricoh Aficio MP3352 bought at auction

I would want to know what type of auction. Unless it was a tax or bankruptcy auction, I would not work on it without charging for a complete maintenance service.

1. Rebuild or replace the PCDU
2. replace the PTR
3. rebuild or replace the fusing unit
4. replace ADF pickup roller, separation roller and feed belt
5. replace all rollers in the paper trays

[fbkhan3]

Re: Ricoh Aficio MP3352 bought at auction

I would want to know what type of auction. Unless it was a tax or bankruptcy auction, I would not work on it without charging for a complete maintenance service.

1. Rebuild or replace the PCDU
2. replace the PTR
3. rebuild or replace the fusing unit
4. replace ADF pickup roller, separation roller and feed belt
5. replace all rollers in the paper trays

Perfect,

Just add Toner Supply Handle or complete Hopper in the list cause i have seen them fail, broken on so many machines.

Regard's

[copyaction]

Re: Ricoh Aficio MP3352 bought at auction

Perfect,

Just add Toner Supply Handle or complete Hopper in the list cause i have seen them fail, broken on so many machines.

Regard's

True. Just had one yesterday

[rthonpm]

Re: Ricoh Aficio MP3352 bought at auction

Have one in my car for a machine that's been puking toner all over the place, even after a drum rebuild.

This series is pretty reliable, though when rebuilding the PCU, be sure to replace the gears on the mag roller and also check the gears in the developer case: if they even look slightly worn, replace the case.

Also keeping a set of the fuser pressure arms and the posts they live on can be helpful, if they get bent out of place they can end up breaking the junction gate on the duplex unit.

Sent from my BlackBerry using Tapatalk

[slimslob]

Re: Ricoh Aficio MP3352 bought at auction

Have one in my car for a machine that's been puking toner all over the place, even after a drum rebuild.

This series is pretty reliable, though when rebuilding the PCU, be sure to replace the gears on the mag roller and also check the gears in the developer case: if they even look slightly worn, replace the case.

Sent from my BlackBerry using Tapatalk

Ricoh put a bulletin out many years ago to inspect the well around the gears at the back of the development case. If you see any gray powder in there, the seals on the transport screw shafts are bad and it is pumping developer out through the bushings. Replace the case.

[Samanator]

Re: Ricoh Aficio MP3352 bought at auction

I wish to thank everyone for your comments.

That's just the kind of information I was seeking. I am now better prepared when I visit this client on Monday.

I will post what transpires after my visit. It will be either a sad story of incompetence or a hilarious story of incompetence. In any case, it will make interesting reading.

Thanks again for the information.

[rthonpm]

Re: Ricoh Aficio MP3352 bought at auction

Maintained, these are great machines. The most common issues are toner scattering and jams associated with the tray feed rollers getting covered with loose toner or the paper end sensor in the tray getting covered or shorted out.

If you have access to an authorised Ricoh dealer, getting up to date firmware can also be a good preventive measure. There were updates for SMB3 support and even some updates issued last month for the security of the web interface.

Sent from my BlackBerry using Tapatalk

[Samanator]

Re: Ricoh Aficio MP3352 bought at auction

OK. I went out there and found a surprisingly clean machine. Everything seemed to work. It has just a little over 200K on it. I had to put a little twist on the ADF and it started scanning much better. It was a bit skewed. I gonna think this happened when the machine was pushed around. Folks seem to always to push these machines sometimes by the ADF, not the main body. The image snapped back into place. The machine would duplex well in the ADF and the main unit. It passed paper just fine from both drawers. I will say that the copies and prints seemed a little light to me, but the customer was happy with the quality. I was able to get it on there network w/o problem and set up printing just fine.

The problem I ran into was getting it to scan to email (that's what the customer wanted). I used my test gmail account but couldn't get it to work (I usually start out with my test gmail account because I know that account has been configured correctly). I use my test email account first because if I get that account to work, I know that the machine can scan to email from that location. If the customer gives me their email credentials and those credentials do not work, I know its not the machine. I also tried some credentials that we use for some older devices that do not have SSL or TLS that we configure to sent reports to us. That didn't work either. Upon a little more research, I found two different places that mentioned the scan to email may not work will if the firmware is old.

So that brings me to this; where can I get the latest firmware for this machine?
How do you load the firmware on this machine?
Is the firmware loaded on the root of a memory stick, then plugged into the machine while the machine is turned off, then switch the machine on?
Or is a special app on a PC used to load the firmware?

Thanks again for the help.

[GIUBOSS]

Re: Ricoh Aficio MP3352 bought at auction

OK. I went out there and found a surprisingly clean machine. Everything seemed to work. It has just a little over 200K on it. I had to put a little twist on the ADF and it started scanning much better. It was a bit skewed. I gonna think this happened when the machine was pushed around. Folks seem to always to push these machines sometimes by the ADF, not the main body. The image snapped back into place. The machine would duplex well in the ADF and the main unit. It passed paper just fine from both drawers. I will say that the copies and prints seemed a little light to me, but the customer was happy with the quality. I was able to get it on there network w/o problem and set up printing just fine.

The problem I ran into was getting it to scan to email (that's what the customer wanted). I used my test gmail account but couldn't get it to work (I usually start out with my test gmail account because I know that account has been configured correctly). I use my test email account first because if I get that account to work, I know that the machine can scan to email from that location. If the customer gives me their email credentials and those credentials do not work, I know its not the machine. I also tried some credentials that we use for some older devices that do not have SSL or TLS that we configure to sent reports to us. That didn't work either. Upon a little more research, I found two different places that mentioned the scan to email may not work will if the firmware is old.

So that brings me to this; where can I get the latest firmware for this machine?
How do you load the firmware on this machine?
Is the firmware loaded on the root of a memory stick, then plugged into the machine while the machine is turned off, then switch the machine on?
Or is a special app on a PC used to load the firmware?

Thanks again for the help.

and now we are at the critical point ... the firmware is accessible by authorized technicians, dealers, but you can also buy it here from some technician. For the update procedure I suggest you write in private respecting the professionalism

[sandmanmac]

Re: Ricoh Aficio MP3352 bought at auction

and now we are at the critical point ... the firmware is accessible by authorized technicians, dealers, but you can also buy it here from some technician. For the update procedure I suggest you write in private respecting the professionalism

You can also now use the Firmware update tool, which is a very recent discussion in this forum, and that was only brought to my attention last week.
Look for my post in this thread for the link.
RICOH Firmware Update Tool allows users to install firmware updates themselves.


...although I doubt F/W is the issue with scan to email.
In order to use Gmail (another recent thread and on Ricoh devices at least) you need to either enable "use less secure apps" in the account security settings (which I don't recommend), or enable 2FA and create an App password for the device, which is how I always configure machines

[Samanator]

Re: Ricoh Aficio MP3352 bought at auction

Thanks sandmanmac for the info on the firmware update tool.

I made a test G mail account that has "use less secure apps" enabled. That's why it's my test account. I set this account up first at the clients location and get it working. Then I know that the machine can email from that location. If the customer does not have an account, I remove the test G mail account credentials. I kind of look at it like a fax line. If the customer doesn't have a fax line for the fax for the machine, I cannot set up the fax. If they don't provide me with at least an email account for the machine, I cannot set up scan to email. But before I leave, I know that scan to email will work with that device from that location.

According to the information I could gather on email setup with this device, what I did should have worked but it didn't. I am sure I'm missing something but I don't know what it is. From what I have seen,every manufacture lays this stuff out differently. So I may be missing something that I do not know what to look for so I do not know what to ask to solve the problem. But that's why I wanted to update the firmware so I know that is not the problem.

I told the customer that maybe they should get in touch with their IT department and let them set up scan to email on the machine.

I did convince my boss not to offer a service agreement on this machine as we are not a Ricoh dealer and we would do better with this device on a pre-call basis. I was surprised he agreed.

[sandmanmac]

Re: Ricoh Aficio MP3352 bought at auction

According to the information I could gather on email setup with this device, what I did should have worked but it didn't. I am sure I'm missing something but I don't know what it is. From what I have seen,every manufacture lays this stuff out differently. So I may be missing something that I do not know what to look for so I do not know what to ask to solve the problem. But that's why I wanted to update the firmware so I know that is not the problem.

What error are you receiving when you try to send, and are you entering the info via the web interface or on the control panel?
There are a couple of settings on that generation machine that can only set on the operation panel - unlike the screenshot from a newer model I've included below.
(Obviously assuming that the G/W , DNS, S/M are all correct:?)

One is in User tools/ system settings/ File transfer section under "smtp server" you have to select "use secure connection". It's not available in the email section of the web interface.
The other is that you need to "auto specify sender" to use the "administrator email address" that you've programmed (but this is only if you are receiving the error 'sender not specified" -or something like that)

Other than that, there are really only a few entries to make - other than adding emails to the address book:
Scan to email.jpg

[Gift]

Re: Ricoh Aficio MP3352 bought at auction

Also check if the scanner frame isn't bent - usually it tends to come down in the front/left area since there is not much of a supporting structure. You can install that transport safety part (located behind the front door) if there's no finishing options installed.