mp 4055

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  • chargeroller
    Technician
    • Oct 2024
    • 18

    #1

    mp 4055

    Just wondering if anyone else has experienced this. I tried to up date the latest firmware that was released in October 2024. Not the package firmware but the firmware that came out after the package firmware. I tried on two different copiers and both threw a sc 819. One locked up and had to do a reset and reload the package firmware. The other I was able to just turn off and on to reset but I could not upload the latest firmware. I contacted Ricoh about it and he said they would check into it. Just wondering if its happened to anyone else. The package firmware works fine. And no I did not do each one independently so I am not sure which one locks up and throws the sc819 error code. I may do that at some point when I get some free time. Thanks
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8012

    #2
    This can happen if you are updating from very old firmware to a recent one.

    The correct procedure is to just update the system/copy, restart then update the remaining files.

    Could also be a failing HDD.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • planetrob
      Technician
      • Feb 2023
      • 25

      #3
      Test with a new HDD and see if the 819 goes away.
      I'm sorry dave, I'm afraid I can't do that.

      Comment

      • tulipcanary
        Junior Member
        • Jan 2025
        • 1

        #4
        The SC819 error code typically indicates a hardware issue, often related to the main board or firmware-related problems, such as improper firmware installation or corruption. It's interesting that both copiers are throwing the same error after trying to update the firmware that was released after the package firmware.

        Comment

        • Saturn
          Trusted Tech

          Site Contributor
          100+ Posts
          • Nov 2023
          • 151

          #5
          Try to update firmware with the Ricoh Firmware Uodate Tool. The latest version works without any problems so far.
          I don't care about who your father is, as long as I'm fishing here, you won't walk on water.

          Comment

          • luca72
            Field Supervisor

            1,000+ Posts
            • Oct 2017
            • 1601

            #6
            Originally posted by chargeroller
            Just wondering if anyone else has experienced this. I tried to up date the latest firmware that was released in October 2024. Not the package firmware but the firmware that came out after the package firmware. I tried on two different copiers and both threw a sc 819. One locked up and had to do a reset and reload the package firmware. The other I was able to just turn off and on to reset but I could not upload the latest firmware. I contacted Ricoh about it and he said they would check into it. Just wondering if its happened to anyone else. The package firmware works fine. And no I did not do each one independently so I am not sure which one locks up and throws the sc819 error code. I may do that at some point when I get some free time. Thanks
            along with that sp, another subcode (hex style) should be displayed that if you look on the SM, should give you some more indication.
            anyway, try to disable/unistall java.
            "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

            Comment

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