RICOH MP XX54-XX55 models toner level

[copyaction]

Re: RICOH MP XX54-XX55 models toner level

I've just come back from the customer, the toner bottle is almost empty but on the display the toner icon is full (model is RICOH MP 4054).
Checking the SPs, 3100-01 is set to 0, every other SP is on it default value.
SP 3101-001 value is 2 (full).
I have a doubt, does these models ever show a decreasing toner level on-display or just drop from 100% to 10% every time?

[tonerhead]

Re: RICOH MP XX54-XX55 models toner level

The toner tubes are not chipped. Some of that is the issue. If the toner is not shaken before inserted, it may cake together and not flow into the dev unit. Eventually the dev unit will ask for toner and not get it x number of times. At this point toner jumps from nearly full to empty. The customer starts to replace toner and notices the tube is still 3/4 full, shakes it and puts it back in. Because there is no chip the machines registers this as a full tube again. Where the trouble comes in is when there is say 10-20% left in the tube, the customer shakes the tube and reinserts, the machine considers it full again. The person ordering supplies sees a full tube and a short time later it shows empty and they don't have a reserve.

[anothertech]

Re: RICOH MP XX54-XX55 models toner level

firmware updated?

This was never answered, could be possible that firmware will help, I found this.

Engine ver. 1.05:05  The remaining toner amount displayed before printing starts is 91%~100% regardless ofthe actual remaining amount, when turning the power OFF/ON or when returning from theenergy saving mode.

[enricos]

Re: RICOH MP XX54-XX55 models toner level

This was never answered, could be possible that firmware will help, I found this.

Engine ver. 1.05:05  The remaining toner amount displayed before printing starts is 91%~100% regardless ofthe actual remaining amount, when turning the power OFF/ON or when returning from theenergy saving mode.

Yes, 1 machine that I'm keeping an eye on is up to date (I've upgraded the firmware package 4 months ago)

[anothertech]

Re: RICOH MP XX54-XX55 models toner level

Toner reporting.pdf

Maybe this will help.

[enricos]

Re: RICOH MP XX54-XX55 models toner level

[ATTACH]50893[/ATTACH]

Maybe this will help.

Thanks, I'll have a look the first time I'll be working on a b/w machine

[enricos]

Re: RICOH MP XX54-XX55 models toner level

Hi everyone, I've found the correct sp that enables toner level reporting on MP XX55 and IM 2702 models, SP 3-903-005 set to 1 is for MP XX55 models, SP 2-903-004 to 1 is for IM 2702 models