Sc860, sc819

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  • babu
    Technician
    • Apr 2018
    • 19

    Sc860, sc819

    I have ricoh mp4000B, the machine print half page and half page blank, and when the copying start the machine is shows memory full, and show sc860, sometimes sc819, sometime sc865, i cannot format hdd, and Can't memory clear, when try to format or memory clear the machine shows error!!!!!!
    What can i do??????
  • copier tech
    Field Supervisor
    5,000+ Posts
    • Jan 2014
    • 7792

    #2
    Re: Sc860, sc819

    Originally posted by babu
    I have ricoh mp4000B, the machine print half page and half page blank, and when the copying start the machine is shows memory full, and show sc860, sometimes sc819, sometime sc865, i cannot format hdd, and Can't memory clear, when try to format or memory clear the machine shows error!!!!!!
    What can i do??????
    Sounds like the HDD has failed try replacing it.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • babu
      Technician
      • Apr 2018
      • 19

      #3
      Re: Sc860, sc819

      I replaced hdd, but the machine showed same error message

      Comment

      • slimslob
        Retired
        Site Contributor
        25,000+ Posts
        • May 2013
        • 34790

        #4
        Re: Sc860, sc819

        A MP 4000B does not have a HDD unless it has been added with either the HDD Option or one of the Printer Options.

        As for the SC819, it could be a controller software error. Try updating/reloading all the firmware. Otherwise you may have a bad controller board or possibly bad ram on the controller.

        If you have tried to install a Printer/Scanner SD card or a PostScript SD card without increasing the memory and/or adding the HDD, that is your problem

        Comment

        • bob marley
          Service Manager
          1,000+ Posts
          • Jan 2012
          • 1339

          #5
          Re: Sc860, sc819

          Originally posted by babu
          I replaced hdd, but the machine showed same error message

          Try to initilize the HDD with sp 5832-001


          Live for yourself and you will live in vain. Live for others, and you will live again

          Comment

          • luca72
            Field Supervisor
            1,000+ Posts
            • Oct 2017
            • 1477

            #6
            Re: Sc860, sc819

            Originally posted by babu
            I replaced hdd, but the machine showed same error message

            try to replace sata cable, may be broken/bad
            "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

            Comment

            • Zaxxon
              Senior Tech
              500+ Posts
              • Jan 2014
              • 608

              #7
              Re: Sc860, sc819

              Originally posted by babu
              I have ricoh mp4000B, the machine print half page and half page blank, and when the copying start the machine is shows memory full, and show sc860, sometimes sc819, sometime sc865, i cannot format hdd, and Can't memory clear, when try to format or memory clear the machine shows error!!!!!!
              What can i do??????
              Please start you post with brand, model, problem.

              Comment

              • Gift
                Service Manager
                1,000+ Posts
                • Mar 2011
                • 2384

                #8
                Re: Sc860, sc819

                What happen if you test the machine without HDD connected?

                Comment

                • babu
                  Technician
                  • Apr 2018
                  • 19

                  #9
                  Re: Sc860, sc819

                  When hdd disconnected the machine do not run, show error code sc819

                  Comment

                  • sandmanmac
                    Field Supervisor
                    Site Contributor
                    2,500+ Posts
                    • Feb 2009
                    • 3931

                    #10
                    Re: Sc860, sc819

                    Originally posted by babu
                    When hdd disconnected the machine do not run, show error code sc819
                    SC 860 HDD startup error - replace Hard Drive
                    SC 860 HDD startup error - format with SP5-832-001
                    SC 865 HDD access error - replace Hard Drive
                    SC 865 HDD access error - format with SP5-832-001
                    SC 819 Fatal kernel error - no memory with SP5-985 turned ON, install memory turn SP5-985 to off and remove memory
                    SC 819 Fatal Kernel error - update fw WebUapl 1.10 Network DocBox 1.07M Web Support 1.53
                    SC 819 Fatal Kernel error - with '7061 6765 6f75 743a 20' appearing after code, add 256Mb Memory
                    SC 819 Fatal Kernel error - turn off NIB SP 5-985-1 to 0 if a 'B' model with no scanner or printer option
                    SC 819 Fatal Kernel error when HDD removed - Turn off on-board NIC SP 5985-1 to a 0
                    SC 819 Fatal Kernel error - replace controller
                    SC 819 Fatal kernel error - set machine type with Plug & Play use SP5-907
                    SC 819 Fatal Kernel error - with Java+PScript installed you need 512K memory
                    SC 819 Fatal kernel error - replace PostScript SD card
                    SC 819 Fatal kernel error - replace HDD
                    SC 819 Fatal Kernel error - update system fw to 1.14 or higher

                    Comment

                    • babu
                      Technician
                      • Apr 2018
                      • 19

                      #11
                      Re: Sc860, sc819

                      when start copy the machine showed ....


                      .jpg

                      Comment

                      • slimslob
                        Retired
                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 34790

                        #12
                        Re: Sc860, sc819

                        If all you are doing is coping, you either have a bad BICU, bad Controller, a bad 256K DIMM on the controller or Job 101 has consumed all available memory.

                        Comment

                        • Gift
                          Service Manager
                          1,000+ Posts
                          • Mar 2011
                          • 2384

                          #13
                          Re: Sc860, sc819

                          Since it shows a change of behavior after removing the HDD (SC819 - there's a few SP tips listed @sandmanmac's posting, like disable the NIC) I'd say it's something controller-related - perhaps the RAM dimm, the controller itself or a bad connection. Usually it's hard to believe that the HDD wasn't the culprit, I hope the "new" one was really OK.

                          Comment

                          • MIKON
                            Trusted Tech
                            100+ Posts
                            • Jul 2015
                            • 178

                            #14
                            Re: Sc860, sc819

                            Try cleaning dimm and connector with contact cleaner

                            Comment

                            • DRichard
                              Trusted Tech
                              250+ Posts
                              • May 2008
                              • 482

                              #15
                              Re: Sc860, sc819

                              Originally posted by slimslob
                              If all you are doing is coping, you either have a bad BICU, bad Controller, a bad 256K DIMM on the controller or Job 101 has consumed all available memory.
                              Second that...I would disconnect the HDD, pull the memory card and maybe even the NVRAM. Remove ANY and ALL devices then try to restart it. See if anything changes. It won't be fully functional, but you just want to see if it can pass POST and come to standby.
                              "Enjoy every sandwich."

                              -- Warren Zevon

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