Is it possible to remove Paas on MPC2504ex

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  • kwehner
    Technician
    • Mar 2009
    • 47
    #1

    Is it possible to remove Paas on MPC2504ex

    We got an MPC2504ex from a wholesaler and it will not print documents from a computer or the usb/sd slots. It will print reports from printer user tools. It has Paas installed. I tried uninstalling it following the instructions in bulletin# RD0BL017a but it still won't print. When I ran SP5760-024 to remove PaaS it failed. I swapped the controller and SP5760(that is the SP that has the PaaS settings) disappeared but it still won't print. The data in light does not flash and it does not show any print jobs in the que.
    I have checked SP5985 and it is set to 1.
    I have cleared the printer application in SP5801-008.
    There are no access control restrictions.
    There are no port restrictions. I checked in telnet.
    There are no user codes or key counters.

    Is there anything else I can do or check?
    Tags: paas, print, printer, restrictions
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 34800
      #2

        Comment

        • TonerMunkeh
          Professional Moron

          2,500+ Posts
          • Apr 2008
          • 3868
          #3
          Re: Is it possible to remove Paas on MPC2504ex

          Originally posted by kwehner
          We got an MPC2504ex from a wholesaler and it will not print documents from a computer or the usb/sd slots. It will print reports from printer user tools. It has Paas installed. I tried uninstalling it following the instructions in bulletin# RD0BL017a but it still won't print. When I ran SP5760-024 to remove PaaS it failed. I swapped the controller and SP5760(that is the SP that has the PaaS settings) disappeared but it still won't print. The data in light does not flash and it does not show any print jobs in the que.
          I have checked SP5985 and it is set to 1.
          I have cleared the printer application in SP5801-008.
          There are no access control restrictions.
          There are no port restrictions. I checked in telnet.
          There are no user codes or key counters.

          Is there anything else I can do or check?
          Can you print a configuration page and post it on here please.
          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

          Hit it.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7803
              #4
              Re: Is it possible to remove Paas on MPC2504ex

              Originally posted by kwehner
              We got an MPC2504ex from a wholesaler and it will not print documents from a computer or the usb/sd slots. It will print reports from printer user tools. It has Paas installed. I tried uninstalling it following the instructions in bulletin# RD0BL017a but it still won't print. When I ran SP5760-024 to remove PaaS it failed. I swapped the controller and SP5760(that is the SP that has the PaaS settings) disappeared but it still won't print. The data in light does not flash and it does not show any print jobs in the que.
              I have checked SP5985 and it is set to 1.
              I have cleared the printer application in SP5801-008.
              There are no access control restrictions.
              There are no port restrictions. I checked in telnet.
              There are no user codes or key counters.

              Is there anything else I can do or check?

              Check in extended features settings & uninstall any 3rd parts solutions.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • kwehner
                  Technician
                  • Mar 2009
                  • 47
                  #5
                  Re: Is it possible to remove Paas on MPC2504ex

                  I do not see any high end authentications enabled and there are no extended features installed. I have attached a copy of the configuration page.

                  The other thing I noticed is that every time I change something in the IPV4 settings, like turning WSD off, I have to power cycle the machine to get back in to WIM.




                  20211213095208339.pdf

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 34800
                      #6
                      Re: Is it possible to remove Paas on MPC2504ex

                      Originally posted by kwehner
                      I do not see any high end authentications enabled and there are no extended features installed. I have attached a copy of the configuration page.

                      The other thing I noticed is that every time I change something in the IPV4 settings, like turning WSD off, I have to power cycle the machine to get back in to WIM.




                      [ATTACH]51071[/ATTACH]
                      Power cycling a machine after a change in the network settings on any type is normal to lock the new settings in.

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3946
                          #7
                          Re: Is it possible to remove Paas on MPC2504ex

                          Your config page shows that the firmware has NEVER been updated; it appears to be all original, and is hopelessly behind.

                          I'm not saying that's the issue, but it's a real good place to start.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • anothertech
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Nov 2007
                              • 1702
                              #8
                              Re: Is it possible to remove Paas on MPC2504ex

                              Originally posted by KenB
                              Your config page shows that the firmware has NEVER been updated; it appears to be all original, and is hopelessly behind.

                              I'm not saying that's the issue, but it's a real good place to start.
                              Wow, that is really old firmware, amazed it even works. Well, I guess it really doesn't work!

                                Comment

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