[Misc] Ricoh pro c5200

[gilbert]

Hi
Any ricoh tech in this forum .i have this device Proc5200.
My client is complaining that he is having paper jams
which is being counted as completed printed job.
He anyone experienced this and is there any SP mode which needs to be changed
Please assist

[copier tech]

Re: Ricoh pro c5200

Hi
Any ricoh tech in this forum .i have this device Proc5200.
My client is complaining that he is having paper jams
which is being counted as completed printed job.
He anyone experienced this and is there any SP mode which needs to be changed
Please assist

As I understand only when the print is exited does it count on the meter.

However how many time does the machine jam for this to be an issue!?

[gilbert]

Re: Ricoh pro c5200

As I understand only when the print is exited does it count on the meter.

However how many time does the machine jam for this to be an issue!?

It does not have jamming issues ,the meter will click even when there is
a normal paper jam or jam is created.

[slimslob]

Re: Ricoh pro c5200

The first thing you need to find out is what the numeric jam code is being displayed when the machine stops. If it is J001, then no true jam has occurred and no entry will be made in the jam history. J001 is a jam at power on. When it occurs during operation, it usual is a bad interlock switch, the machine thinks someone opened and then closed a door. When it occurs during a print job from a computer, the computer will restart the job from the beginning.

[davel]

Re: Ricoh pro c5200

If it is not jamming often what is the problem.

[dalewb74]

Re: Ricoh pro c5200

as stated above what is the jam code? where is the jam located? does the paper tear? does it accordion? need more input.... we're not mind readers. there is no universal jam...

[gilbert]

Re: Ricoh pro c5200

as stated above what is the jam code? where is the jam located? does the paper tear? does it accordion? need more input.... we're not mind readers. there is no universal jam...

latest five jam codes
J008
J007
J099
Jo24
J057

[gilbert]

Re: Ricoh pro c5200

If it is not jamming often what is the problem.

It will print a big job but when it jams the meter will count.
The many issue is, a customer is question why the device is recording a jammed/damaged prints/copies.
Latest jam code; J008,J007,J099,J024 and J057.

[slimslob]

Re: Ricoh pro c5200

What is the total count for jam J001?

[mikadonovan]

Re: Ricoh pro c5200

I suppose an easy way to track that is to reset jam counters at every call (or keep a running total from the SMC logging data), and then credit the customer with the amount of misfeeds they had. We used to credit misfeeds/bad CQ images by counting them in a box next to the machine.