RICOH IMC 2010 /3010 shadow/pink offset

[romanh]

Hello. I'm new to the forum and I'm having a major problem with a Ricoh IMC 2010 / IMC 3010.
When I print a file with a PCL 6 Universal 1200x1200 dpi font, there's a shadow/pink offset around the font. When I do the color registration, it works for a few prints. However, if the device isn't used for a while and I send the file again, the color offset reappears. I have this problem with ALL IMC 2010/3010 printers. The problem occurs with a NEWLY installed IMC.

[davel]

I hope that the background is not supposed to be white.

[romanh]

The background is perfectly white. It's just not visible in the photo. It's a black/magenta color offset.

[sandmanmac]

Why are you using the universal driver? Install the full and proper model specific PCL6 driver
Maybe it's the document itself. Does it happen with all output?
What does a proper colour test page from SP mode look like?

[Leoculus]

if you do an internal test print(Printer SP 1103-2) are the colours offset? I would say faulty Image Transfer Belt or Music sensors or the sensors are dirty but if its brand new.
Are you getting any process control errors?
Are you running the user tools colour registration or service mode?
This is happening on all c2010/c3010 you have or just 1 machine?

[luca72]

Hello. I'm new to the forum and I'm having a major problem with a Ricoh IMC 2010 / IMC 3010.
When I print a file with a PCL 6 Universal 1200x1200 dpi font, there's a shadow/pink offset around the font. When I do the color registration, it works for a few prints. However, if the device isn't used for a while and I send the file again, the color offset reappears. I have this problem with ALL IMC 2010/3010 printers. The problem occurs with a NEWLY installed IMC.

update the firmware package with SD card, (this series has undergone a lot of changes), and after run color registration (from user tools) 4-5 time, one after the other.
could be a mechanically hard pcu, that need a bit of "breaking-in"

[slimslob]

I totally agree with sandmanmac. If it does not occur with color copies or the printer test print from printer SP, then it is either the driver or the document. Either the document was created using composite black or the driver uses only composite black.

Unless you are using a Microsoft software that has a specific requirement for a Microsoft V6 compliant driver or you are pooling printers from different makes you should never use a V6 Universal driver. It is asking for trouble.

Since you say that Color Registration does pull it back into alignment briefly then you have one of two possible problems. Either you have dirty or defective ID sensors or Ricoh is once again having slippage issues on a production run of ITB assemblies. I say once again because they did have an issue back with either the MP C3501 or MP C3502. Only a few machines made in past production testing but we got one. With it, it would work for one day and go out the first thing the next morning Alignment and/or cleaning the ID sensor would pull it back in. I called the Regional service rep and he told me about the slippage problem. He sent me a replacement ITB assembly and that took care of the problem.

[Codex]

+1 for color registration/allignment, and firmware update

[romanh]

Thank you for your answers. I have this problem with all NEW IMC 2010/3010 models.
A customer in Austria has three older models, and the problem doesn't occur there.
I've already replaced the image transfer belt, ID sensors, and laser unit. It could well be that the problem occurs starting with a certain production number/date? Very strange...
The firmware is up to date.
The document where the error occurred was created in COREL. Printing directly from COREL produces the same error as after converting the file to a PDF.
I also installed a PostScript option for testing purposes, WITHOUT success....
When I print an internal test pattern from SP 2109, you can also see slight errors in the magenta color registration....
No error messages are stored on the devices....
The error is also visible on another test print.... Even with the other colors.... I'm trying to attach a photo.....
Printed with IMC3010 PostScript 3, 1200x1200....

[dalewb74]

you are using ricoh toners? though i don't think that's a toner issue. i believe it is in the image itself.

[Leoculus]

Thank you for your answers. I have this problem with all NEW IMC 2010/3010 models.
A customer in Austria has three older models, and the problem doesn't occur there.
I've already replaced the image transfer belt, ID sensors, and laser unit. It could well be that the problem occurs starting with a certain production number/date? Very strange...
The firmware is up to date.
The document where the error occurred was created in COREL. Printing directly from COREL produces the same error as after converting the file to a PDF.
I also installed a PostScript option for testing purposes, WITHOUT success....
When I print an internal test pattern from SP 2109, you can also see slight errors in the magenta color registration....
No error messages are stored on the devices....
The error is also visible on another test print.... Even with the other colors.... I'm trying to attach a photo.....
Printed with IMC3010 PostScript 3, 1200x1200....

So every single machine you have unboxed and set up has the exact same issue? What about the IM C4510/C6010? If so you are looking at either something happening during production or something is repeatedly happening during the setup in your house that is causing the issue.

[romanh]

The problem only occurs with the smaller models, IMC 2010 and IMC 3010....


Yes, I use original Ricoh toner.