Imc 2000 Fusing Sleeve failure

[Codex]

Hello

Did you experienced fusing sleeve failures on an IMC 2000?... Have a customer with exact the same problem... The fusing sleeve looks like you open a can of tuna. This is the SECOND sleeve with exact the same type of failure...

Inviato dal mio SM-G935F utilizzando Tapatalk

[Mark Bbb]

Re: Imc 2000 Fusing Sleeve failure

Oeps
What is the total counter?
Is customer using thick paper without indicating it?
We haven't experience this yet, there where no issues with fusing units on imc's here.

[emiliorsg]

Re: Imc 2000 Fusing Sleeve failure

Most times this has happened to me in a sleeve unit it has been the customer who broke it handling the fuser "inappropriately".

[Mark Bbb]

Re: Imc 2000 Fusing Sleeve failure

Most times this has happened to me in a sleeve unit it has been the customer who broke it handling the fuser "inappropriately".

We never teach customer how to remove the F.U.
It is now clear why....

[Gift]

Re: Imc 2000 Fusing Sleeve failure

This is the SECOND sleeve with exact the same type of failure..

let me guess: same customer

[TonerMunkeh]

Re: Imc 2000 Fusing Sleeve failure

That sleeve looked fairly well worn anyway, they just go like this unfortunately.

[Codex]

Re: Imc 2000 Fusing Sleeve failure

Oeps
What is the total counter?
Is customer using thick paper without indicating it?
We haven't experience this yet, there where no issues with fusing units on imc's here.

total counter :50k...the machine is almost new

no thick paper...but i'm not sure...we know that the customers often "lie"

[Codex]

Re: Imc 2000 Fusing Sleeve failure

let me guess: same customer

yep!!

[slimslob]

Re: Imc 2000 Fusing Sleeve failure

I have seen similar in the past both with fusing sleeves and ITB. Customer employee wearing a ring with a larger diamond or other stone poke a hole when removing a paper jam.

[DRichard]

Re: Imc 2000 Fusing Sleeve failure

I have seen similar in the past both with fusing sleeves and ITB. Customer employee wearing a ring with a larger diamond or other stone poke a hole when removing a paper jam.

Tell them to sell the bling and use the proceeds to pay for parts and labor...

[copier tech]

Re: Imc 2000 Fusing Sleeve failure

Might have has a staple go through.

Also seen clients use scissors to clear a jam!

[Zaxxon]

Re: Imc 2000 Fusing Sleeve failure

Invoice the customer, only way to teach them better manners.

[dalewb74]

Re: Imc 2000 Fusing Sleeve failure

my money is on they had a jam. and someone started digging to get the jam out. and they jabbed the fuser sleeve in some way. had a customer one time had the transfer belt in a samsung do something similar. she just took her scissors and cut off the hanging part. lol

[Gift]

Re: Imc 2000 Fusing Sleeve failure

Invoice the customer, only way to teach them better manners.

Yup I recently had a customer breaking a touch panel from an IMC3000 - he actuelly tried and asked me if I can handle this as a warranty case with the manufacturer. I replied that he's better off trying to handle it with his insurance, since I can't send in any physically broken panels from 1,5 yo MFPs - that would have been a goodwill case anyways but I'll save these requests for other things^^