used machines

[Gab]

I am planning to import some A4 used color copiers. Any advice to what model to select?

[luca72]

I am planning to import some A4 used color copiers. Any advice to what model to select?

used? or reconditioned?...just used, they are never a good deal

[Mako]

used? or reconditioned?...just used, they are never a good deal

You're kidding? We buy and sell used Ricoh equipment all the time. Probably 30-40% of the equipment we sell is pre-owned. We get it so cheap that we can fully recondition and retail it for nearly half the cost of new. All low meters. We resell nothing older than one generation back and a lot of machines are current models. I'm delivering a pre-owned Ricoh W6700 today. I quoted the customer $15,549 for brand new and $8,500.00 for a like new, low meter pre-owned. Customer went with the pre-owned. Its a win for the customer and its a win for me. I offer them the same service plan cost on the pre-owned as new. Ricoh's pricing for new equipment is so high that its often hard to get a decent markup on new unless the dealer is playing games with government and medical GPOs. Smart dealer can do very well selling used Ricoh.

[luca72]

You're kidding? We buy and sell used Ricoh equipment all the time. Probably 30-40% of the equipment we sell is pre-owned. We get it so cheap that we can fully recondition and retail it for nearly half the cost of new. All low meters. We resell nothing older than one generation back and a lot of machines are current models. I'm delivering a pre-owned Ricoh W6700 today. I quoted the customer $15,549 for brand new and $8,500.00 for a like new, low meter pre-owned. Customer went with the pre-owned. Its a win for the customer and its a win for me. I offer them the same service plan cost on the pre-owned as new. Ricoh's pricing for new equipment is so high that its often hard to get a decent markup on new unless the dealer is playing games with government and medical GPOs. Smart dealer can do very well selling used Ricoh.

if they are used but reconditioned it is ok, but if you have to buy, for example a used 3004, with the risk of having to redo all the consumables, soon after, plus some adjustments here and there, between trips, time and gasoline, a reconditioned one is better, there is also a decent guarantee from the supplier for all parts

[slimslob]

You're kidding? We buy and sell used Ricoh equipment all the time. Probably 30-40% of the equipment we sell is pre-owned. We get it so cheap that we can fully recondition and retail it for nearly half the cost of new. All low meters. We resell nothing older than one generation back and a lot of machines are current models. I'm delivering a pre-owned Ricoh W6700 today. I quoted the customer $15,549 for brand new and $8,500.00 for a like new, low meter pre-owned. Customer went with the pre-owned. Its a win for the customer and its a win for me. I offer them the same service plan cost on the pre-owned as new. Ricoh's pricing for new equipment is so high that its often hard to get a decent markup on new unless the dealer is playing games with government and medical GPOs. Smart dealer can do very well selling used Ricoh.

With the company I worked for many of our new equipment sales/leases were to schools and Ricoh corporate customers. Schools would replace every 3 to 5 years. We had a reputation for quality service and support so very seldom lost a trade up. Trade ins would either be wholesaled or refurbished and sold to small businesses. Service income was a big part of our revenue.

[Mako]

if they are used but reconditioned it is ok, but if you have to buy, for example a used 3004, with the risk of having to redo all the consumables, soon after, plus some adjustments here and there, between trips, time and gasoline, a reconditioned one is better, there is also a decent guarantee from the supplier for all parts

We don't want them reconditioned when we buy them. We want to recondition them ourselves. We'd rather know it was done right.

[luca72]

We don't want them reconditioned when we buy them. We want to recondition them ourselves. We'd rather know it was done right.

well, this definitely gives better quality control

[Klydon]

MP C307 and 407. I actually like them better than the IM C300 and 400. IM C300 and 400 are also pretty much done as well with the IM C401 out.

[Mako]

well, this definitely gives better quality control

We have one technician in our shop who spends 3/4 of his time reconditioning machines and the rest doing set ups of new equipment. He is very good at what he does. We typically have about a hundred used mid volume A3 machines in our warehouse and when a sales rep gets one sold it gets pulled out and reconditioned. Having so many machines in the warehouse we can canibalize a machine if we have to in order to make a machine like new.

[davel]

So when you recondition used machines do you replace all consumable parts with new original parts or something that looks good from another machine?

[slimslob]

So when you recondition used machines do you replace all consumable parts with new original parts or something that looks good from another machine?

If it was a machine that we had serviced previously I would base consumables on the PM counters because I knew they were accurate. Cannibalizing would be for major parts and exteriors.

[Mako]

So when you recondition used machines do you replace all consumable parts with new original parts or something that looks good from another machine?

We are not going to send anything out the door that has drums, developers or fusers that are suspect and all parts will be genuine OEM. Remember that we are putting them out in the field at the same CPC we do on new so we would only be shooting ourselves in the foot to have a machine go out the door and then have to chase our tail in the field after the fact. The service revenue is the same whether the machine never breaks down or if it breaks down every two weeks so we make every effort to make the machines right before they go out the door.