Strange problem IM C300 + Wifi = SC899

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

You could also try disabling the SNMP status on the configure port option on the driver, change IP address and network point.

they only work on a Wi-Fi natwork - only the printer is on a Ethernet port and only one port available.

Disabling the SNMP - would that stop anything from working correctly as i have never done that before.

Thanks
Dave

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

I fixed a few different Ricoh's lately that even with new firmware it still thru 899s, so I increased the buffer from 128k to 256 in the printer feature menu/ Host interface. They have not had any more 899 since.

Yes i did the buffer adj after your advice - still same

Thanks
Dave

[tonerhead]

Re: Strange problem IM C300 + Wifi = SC899

As mentioned httpd is they are printing from a webpage most likely on Apache server. I have had it in the past when a computer's browser is really out of date and needs updating. Best thing I can tell you is to try to find what webpage crashes the copier. See if it will print from another browser.

Funny, everyone hates windoze updates, but how often do we update firefox or chrome browsers? If you are running linux, you would notice these update frequently.

[slimslob]

Re: Strange problem IM C300 + Wifi = SC899

As mentioned httpd is they are printing from a webpage most likely on Apache server. I have had it in the past when a computer's browser is really out of date and needs updating. Best thing I can tell you is to try to find what webpage crashes the copier. See if it will print from another browser.

Funny, everyone hates windoze updates, but how often do we update firefox or chrome browsers? If you are running linux, you would notice these update frequently.

If you have you have Firefox setup properly, you will get updates automatically. And you only have to restart Firefox to install them. The same with Thunderbird.

Most of the times that I have seen SC899 associated with a webpage, it was a webpage that an employee was not authorized to access at work such as a gambling site or online store.

[tonerhead]

Re: Strange problem IM C300 + Wifi = SC899

I stand corrected. It seems that chrome and firefox do update automatically upon starting browsers. I guess this was not the case in the past as I do remember outdated browsers causing 899 errors. I do remember about 6 years ago, java made some changes that M$ internet exploder wouldn't comply with. Printing from chrome or firefox worked perfectly, printing from IE made practically every printer choke. Ricohs would throw 899 errors. HPs would through memory errors. Just saying, if you can find out what internet page they are printing from, have them try a different browser. Dollar to a donut, they are printing from Edge. I don't think they are all of the bugs out of the new edge chromium yet. It still sucks.

[slimslob]

Re: Strange problem IM C300 + Wifi = SC899

I stand corrected. It seems that chrome and firefox do update automatically upon starting browsers. I guess this was not the case in the past as I do remember outdated browsers causing 899 errors. I do remember about 6 years ago, java made some changes that M$ internet exploder wouldn't comply with. Printing from chrome or firefox worked perfectly, printing from IE made practically every printer choke. Ricohs would throw 899 errors. HPs would through memory errors. Just saying, if you can find out what internet page they are printing from, have them try a different browser. Dollar to a donut, they are printing from Edge. I don't think they are all of the bugs out of the new edge chromium yet. It still sucks.

IMHO Edge is a POC.

[tonerhead]

Re: Strange problem IM C300 + Wifi = SC899

IMHO Edge is a POC.

Had to think about what POC is. I'm used to POS, your's is a gentler way of putting it.

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

UPDATE

Firstly BIG thanks to all for advice and guidance.

Last week I gave the customer the challenge of adding one PC at a time to the printer, upto date driver and IP port.

Thurday morning they started to add the first windows 10 laptop and I was updated that all was good.

Thursday Afternoon another laptop was added.

Friday I dont work as the Covid has put me on a 4 day week, but I did see an email from the customer that all was still good.

So far so good, no Mac pc have been added as yet.

Lets see what happends when the Macs are added.

Dave

UPDATE

The customer today has informed me that after adding one laptop at a time with correct driver and IP port config all was good until
one culprit caused the issue and was found to be printing via Chrome !

They have now got the user to do what is recomended to stop the issue from happaning again.


I will also tag the info Ricoh came back with.

via email
.................................................. ................
(Previous case so ip numbers not always relevant to yours)
Symptom: SC899-00
Cause: Network support firmware bug.
According to the log investigation, this device is accessing to only the following two addresses.
SC 899 occurs whenever it is accessing to #2 IP address.
#1. 192.26.127.19x
#2. 192.26.127.12x (for IPP printing)
Permanent Solution: The next package firmware will be applied (August).
Temporary Solution: IPP printing is halted via WIM (Device Management> Configuration>IPv4 or IPv6>IPP: inactive).

So please check if IPP is happening when the errors occur, it may well be the firmware update has helped but possibly worth disabling IPP as above to see if any help.
Of course, this may be irrelevant but seems they're using the Apache server and possibly an update may help? I don't know much about it i'm afraid.
.................................................. ..................................

Bulletin




Model: Metis-MF3 Date: 4-Feb-22 No.: RD0BL073

SYMPTOM
SC899 may repeatedly occur when printing from Windows 11 using IPP (Internet Printing Protocols) such as Mopria.
Affected products:
IM C6000/C5500/C4500
IM C3500/C3000/C2500/C2000

CAUSE

Data printed via IPP from Win. 11 contains RFC noncompliant data. As a result, SC899-00 can occur due to the abnormal end of HTTP communication.
SOLUTION
Update the package FW to Ver.5.29.1 or newer.
Product Package (ALL) Version Package (ALL) Software Part Number
IM C6000/C5500/C4500
5.29.1
D0BN5559E
IM C3500/C3000/C2500/C2000
5.29.1
D0BL5559F
Reference information of fixed module Product Module Version Software Part Number
IM C6000/C5500/C4500/ C3500/C3000/C2500/C2000
Network Support
18.89
D0BL5578Y

.................................................. ...................................

[tonerhead]

Re: Strange problem IM C300 + Wifi = SC899

Did they say what they were printing in Chrome? I haven't seen it much lately, but it used to be if they were printing a pdf email attachment online, that might cause sc899. The key was to download the attachment, then print from the downloaded file. In my mind some of it was a delay between the internet and spooling the print.

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

Did they say what they were printing in Chrome

Yes that is what he was doing.

Lets see if he mends his ways!

Thanks
Dave

[DRichard]

Re: Strange problem IM C300 + Wifi = SC899

IMHO Edge is a POC.

(You misspelled POS)

[tonerhead]

Re: Strange problem IM C300 + Wifi = SC899

(You misspelled POS)

No he is being polite. POC= piece of crap

[slimslob]

Re: Strange problem IM C300 + Wifi = SC899

(You misspelled POS)

In the computer information arena POS means Point Of Sales.

[DRichard]

Re: Strange problem IM C300 + Wifi = SC899

No he is being polite. POC= piece of crap

Even MORE polite...
Piece of Cheddar
Piece of Cracker
Piece of Cat
Piece of Corn
Piece of Canoe
Piece of Carrot
I could go on...but POS IS the more polite form of 'Piece of shit' after all.

[tonerhead]

Re: Strange problem IM C300 + Wifi = SC899

Even MORE polite...
Piece of Cheddar
Piece of Cracker
Piece of Cat
Piece of Corn
Piece of Canoe
Piece of Carrot
I could go on...but POS IS the more polite form of 'Piece of shit' after all.

Or as our British copy techs say
"Piece of shite"

Used to know a tech that used to say "Piece of Donkey Dung"

If I know a customer good enough, I might blurt out "you gravy sucking pig, piece of art" when I drop a screw.