Ricoh IMC4500 System function currently not avaialble

[BHM]

We moved a customers Ricoh to a new location. IT guy called me and they cant open the webpage of the copier.

• 503 Service not available.
• I can ping the machine.
• It acquires its correct IP via DHCP.
• Scans fail.
• When I try to open System Settings or Printer Settings, I get a screen that states "This function is currently unavailable. Please try again later".
• If I keep trying I eventually can get in and look at the network settings, change the ip address and do all the normal networks changes. but still cant print,scan or bring up the webpage.
• No other obvious issues
• Going to try a F/W update Monday morning.
• I don't typically deal with Ricohs but never saw this on a Konica either.
• ???

[slimslob]

Unit may may not have been shutdown properly creating memory corruption. Run the following service programs:

1. SP5801-010 Web Service. Deletes the network file application management files and thumbnails, and initializes the job login ID.
2. SP5801-011 NCS All setting of Network Setup (User Menu) (NCS: Network Control Service)

This will clear those areas of memory on the main frame. If necessary you can also clear the android memory of the SOP by doing a proper shutdown procedure.

[Popolopo]

Its better to make it STATIC IP address. Check your dns, subnet and gateway too. For scan fail, usually firewall block it

[BHM]

[LIST=1][*]SP5801-010 Web Service. Deletes the network file application management files and thumbnails, and initializes the job login ID.[*]SP5801-011 NCS All setting of Network Setup

Nailed it!

On a Konica, I would have done a network initialization which probably does about the same thing.

Thanks for the quick response and great resolution. Customer is happy again.