MP4055 Cant Rotate Sort

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  • laser801
    Trusted Tech

    100+ Posts
    • May 2014
    • 151

    #1

    MP4055 Cant Rotate Sort

    Hey Folks, I have a weird issue on this MP4055 where the Rotate Sort is not working. As soon as I send 2 sheets through the ADF it stops and says "Load 8 1/2 paper in another tray"... I have loaded 8 1/2 paper in all four trays in both orientations different ways in each tray and still same thing...The Display reads all the correct sizes and orientations, When I change the trays up as well. Also set the specific sizes in paper tray settings. The Machine works fine otherwise picking specific sizes as needed either way without using Rotate sort. Did a Firmware upgrade too. Anything would be appreciated. Thanks in Advance, Laser801
  • Gift
    Service Manager

    1,000+ Posts
    • Mar 2011
    • 2458

    #2
    Re: MP4055 Cant Rotate Sort

    Originally posted by laser801
    Hey Folks, I have a weird issue on this MP4055 where the Rotate Sort is not working. As soon as I send 2 sheets through the ADF it stops and says "Load 8 1/2 paper in another tray"... I have loaded 8 1/2 paper in all four trays in both orientations different ways in each tray and still same thing...The Display reads all the correct sizes and orientations, When I change the trays up as well. Also set the specific sizes in paper tray settings. The Machine works fine otherwise picking specific sizes as needed either way without using Rotate sort. Did a Firmware upgrade too. Anything would be appreciated. Thanks in Advance, Laser801
    That's funny - did you make any fancy paper type settings or specific tray exclusions from auto paper select? I think in classic copy mode you'd see some hints in the paper tray buttons (like a key or medium/thick paper..)

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    • laser801
      Trusted Tech

      100+ Posts
      • May 2014
      • 151

      #3
      Re: MP4055 Cant Rotate Sort

      Originally posted by Gift
      That's funny - did you make any fancy paper type settings or specific tray exclusions from auto paper select? I think in classic copy mode you'd see some hints in the paper tray buttons (like a key or medium/thick paper..)

      Thanks for your Reply...I thought the same, but no, All trays are set up normal... I even tried changing all 4 trays around many times, Auto Select and then specifically setting them to 8 1/2 x 11... Its just the Rotate Sort that wont work, Everything else is fine. Crazy!

      Comment

      • Gift
        Service Manager

        1,000+ Posts
        • Mar 2011
        • 2458

        #4
        Re: MP4055 Cant Rotate Sort

        Originally posted by laser801
        Thanks for your Reply...I thought the same, but no, All trays are set up normal... I even tried changing all 4 trays around many times, Auto Select and then specifically setting them to 8 1/2 x 11... Its just the Rotate Sort that wont work, Everything else is fine. Crazy!
        OK..pretty odd... are all trays really set to "auto size detection" or are there manual entered settings present? I had a case with a detection problem hardware-wise and entered the size manually to bypass the problem. I think I ended up that it seemed to be a valid solution but the customer called me again because certain features didn't worked anymore. This was really long time ago so I can't recall any specifics. I also would check if there's paper behind the cassete confusing the detection mechanism/sensors.

        Out of interest: Is the problem reproduceable if you use EU A4 format (perhaps you can improvise yourself some sample sheets with 210 mm x 297 mm.

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        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37319

          #5
          Re: MP4055 Cant Rotate Sort

          8 1/2 by what? What have you selected as the starting tray? Be aware, the bypass tray cannot be used for rotate sort. Are you also trying to do one-sided to two-sided with only 2 originals?

          Comment

          • KeviM
            Trusted Tech

            250+ Posts
            • Oct 2019
            • 324

            #6
            Re: MP4055 Cant Rotate Sort

            Can the machine sort? I'm not asking about rotate sort here, just standard sorting without a sorter

            Comment

            • laser801
              Trusted Tech

              100+ Posts
              • May 2014
              • 151

              #7
              Re: MP4055 Cant Rotate Sort

              Originally posted by Gift
              OK..pretty odd... are all trays really set to "auto size detection" or are there manual entered settings present? I had a case with a detection problem hardware-wise and entered the size manually to bypass the problem. I think I ended up that it seemed to be a valid solution but the customer called me again because certain features didn't worked anymore. This was really long time ago so I can't recall any specifics. I also would check if there's paper behind the cassete confusing the detection mechanism/sensors.

              Out of interest: Is the problem reproduceable if you use EU A4 format (perhaps you can improvise yourself some sample sheets with 210 mm x 297 mm.
              Thanks, I can try that. I did try Auto detect as well as manual setup...

              Comment

              • laser801
                Trusted Tech

                100+ Posts
                • May 2014
                • 151

                #8
                Re: MP4055 Cant Rotate Sort

                Originally posted by KeviM
                Can the machine sort? I'm not asking about rotate sort here, just standard sorting without a sorter
                No, it cannot sort.

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                • laser801
                  Trusted Tech

                  100+ Posts
                  • May 2014
                  • 151

                  #9
                  Re: MP4055 Cant Rotate Sort

                  Originally posted by slimslob
                  8 1/2 by what? What have you selected as the starting tray? Be aware, the bypass tray cannot be used for rotate sort. Are you also trying to do one-sided to two-sided with only 2 originals?

                  8 1/2 x 11, Tray 1 is the starting tray, and not using Bypass, and just single sided...I have tried every Tray 1-4, with both orientations in each. Tried Auto Detect and Manual setup for size...New Firmware...Thinking of just swapping out the ADF Unit...All I got left. Who's with Me !!??? Thanks

                  Comment

                  • KeviM
                    Trusted Tech

                    250+ Posts
                    • Oct 2019
                    • 324

                    #10
                    Re: MP4055 Cant Rotate Sort

                    Originally posted by laser801
                    No, it cannot sort.
                    I believe in order for sort to work you need additional memory or a hard drive installed. Maybe that's the reason why it's not working.

                    Just check if the additional memory or hard drive is installed and functioning properly. I have had similar problems with other models because of the memory or hard drive not working properly.

                    All the best friend

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 37319

                      #11
                      Re: MP4055 Cant Rotate Sort

                      Not having a machine in front of me to check but there might some setting in either user tools or SP mode that is blocking rotate sort such as a tray being restricted for use with only one function like fax or printing. Try loading tray 1 Letter LEF, Long Edge Feed, and all the others with SEF. If it works, see which tray it feeds from.

                      Comment

                      • blackcat4866
                        Master Of The Obvious

                        Site Contributor
                        10,000+ Posts
                        • Jul 2007
                        • 22997

                        #12
                        Re: MP4055 Cant Rotate Sort

                        I don't know this particular Ricoh ... but on Kyoceras if you install any finisher it disables the Auto-Rotate Sort function. It only works if there is no finisher AND if you have paper of both orientations. =^..^=
                        If you'd like a serious answer to your request:
                        1) demonstrate that you've read the manual
                        2) demonstrate that you made some attempt to fix it.
                        3) if you're going to ask about jams include the jam code.
                        4) if you're going to ask about an error code include the error code.
                        5) You are the person onsite. Only you can make observations.

                        blackcat: Master Of The Obvious =^..^=

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                        • anothertech
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Nov 2007
                          • 1759

                          #13
                          Re: MP4055 Cant Rotate Sort

                          Originally posted by slimslob
                          Not having a machine in front of me to check but there might some setting in either user tools or SP mode that is blocking rotate sort such as a tray being restricted for use with only one function like fax or printing. Try loading tray 1 Letter LEF, Long Edge Feed, and all the others with SEF. If it works, see which tray it feeds from.
                          Yes I think you're right, there should be a setting in user tools to turn on/off rotate sort.

                          Had it recently on an IMC 4500, probably the same setting.

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                          • tsbservice
                            Field tech

                            Site Contributor
                            5,000+ Posts
                            • May 2007
                            • 7971

                            #14
                            Re: MP4055 Cant Rotate Sort

                            Criss-cross sorting. Basic setting of most if any A3 machine. You can turn it off but of course on purpose.
                            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                            • KeviM
                              Trusted Tech

                              250+ Posts
                              • Oct 2019
                              • 324

                              #15
                              Re: MP4055 Cant Rotate Sort

                              Originally posted by blackcat4866
                              I don't know this particular Ricoh ... but on Kyoceras if you install any finisher it disables the Auto-Rotate Sort function. It only works if there is no finisher AND if you have paper of both orientations. =^..^=
                              Excellent suggestion. I forgot about that. Nice 1

                              Comment

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