Curve the corners - MP 5002

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  • Gift
    Service Manager

    1,000+ Posts
    • Mar 2011
    • 2444
    #16
    Re: Curve the corners - MP 5002

    Originally posted by GIUBOSS
    Keep in mind that these models you mentioned (MP 7500 + MP C2003 + MP C3300) do not have the exact same paper path, fusers etc. One test I would make the paper exit from the internal tray.
    Yepp, that's typically something a customer would say (my other printers works fine..blahblah^^) - different print engines can show different symptomes/problems. And even within one building the climate can differ. I have a customer with some MFPs and one is placed near the main entrance, guess wich one generates the most calls?^^

      Comment

      • GIUBOSS
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jul 2013
        • 1382
        #17
        Re: Curve the corners - MP 5002

        Originally posted by UNICORNico
        Yes, it is proved, papel in the internat tray, no problem.


        Ahm... Yes, I know.

        Could it be the gate of the bridge controlled by a magnet that barely touches the edge of the sheet, with A4R the same happens?

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 36804
            #18
            Re: Curve the corners - MP 5002

            Originally posted by UNICORNico
            [ATTACH=CONFIG]53264[/ATTACH]




            After testing yesterday, for 2 hours, the fold is caused between the Bridge Unit and the Exit Unit, only in works on 2 sides (duplex), at no time on one side.
            Sounds like the auxiliary guides for the machine exit were not properly installed before the bridge unit was installed. They are needed to prevent the corners of the paper from curling down and catching on the entrance to the bridge unit. See the bridge installation in the service manual. If they are missing, you will need the Bridge Unit Parts Catalog for a part number.

            As for only when doing 2 sided, remember all paper has a natural curve. Turning the paper over in the paper tray might result in it happening only on single sided.

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 36804
                #19
                Re: Curve the corners - MP 5002

                Originally posted by GIUBOSS
                Could it be the gate of the bridge controlled by a magnet that barely touches the edge of the sheet, with A4R the same happens?
                If that were the case, the corners would be curled up instead of down. The gate pawl is above the paper path when going to the area in the picture.

                  Comment

                  • UNICORNico
                    Trusted Tech

                    250+ Posts
                    • May 2018
                    • 308
                    #20
                    Re: Curve the corners - MP 5002

                    Originally posted by slimslob
                    Sounds like the auxiliary guides for the machine exit were not properly installed before the bridge unit was installed. They are needed to prevent the corners of the paper from curling down and catching on the entrance to the bridge unit. See the bridge installation in the service manual. If they are missing, you will need the Bridge Unit Parts Catalog for a part number.

                    As for only when doing 2 sided, remember all paper has a natural curve. Turning the paper over in the paper tray might result in it happening only on single sided.
                    As the client I have a few meters from the workshop, I went through again, because I weighed the same thing, if you refer to these auxiliary guides, take advantage of the one of another model (MP 5000), because it seemed strange that the MP 5002 did not carry it.
                    f93dcc3b.jpg
                    On the other hand, since I had time to invest in the client, I dismantled the entire Bridge Unit and cleaned in the least accessible area, which I could not review on other visits.
                    f1f35295.jpg
                    At the moment it seems that the "dog ears" have disappeared.
                    "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                      Comment

                      • luca72
                        Field Supervisor

                        1,000+ Posts
                        • Oct 2017
                        • 1677
                        #21
                        Re: Curve the corners - MP 5002

                        Originally posted by UNICORNico
                        As the client I have a few meters from the workshop, I went through again, because I weighed the same thing, if you refer to these auxiliary guides, take advantage of the one of another model (MP 5000), because it seemed strange that the MP 5002 did not carry it.
                        [ATTACH=CONFIG]53279[/ATTACH]
                        On the other hand, since I had time to invest in the client, I dismantled the entire Bridge Unit and cleaned in the least accessible area, which I could not review on other visits.
                        [ATTACH=CONFIG]53280[/ATTACH]
                        At the moment it seems that the "dog ears" have disappeared.
                        I saw this discussion late! ... I was about to answer you, but in the end I saw that you got there on your own, those guides, if they are missing, there is just that defect
                        "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

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                          • UNICORNico
                            Trusted Tech

                            250+ Posts
                            • May 2018
                            • 308
                            #22
                            Re: Curve the corners - MP 5002

                            Originally posted by luca72
                            I saw this discussion late! ... I was about to answer you, but in the end I saw that you got there on your own, those guides, if they are missing, there is just that defect
                            That seems, but the machine was working without those little guides for quite some time. Even so, it will be something that I will take into account in future situations.
                            And I will never forget the nickname "Dog Ears" xD ha ha ha!!!!
                            "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                              Comment

                              • luca72
                                Field Supervisor

                                1,000+ Posts
                                • Oct 2017
                                • 1677
                                #23
                                Re: Curve the corners - MP 5002

                                Originally posted by UNICORNico
                                That seems, but the machine was working without those little guides for quite some time. Even so, it will be something that I will take into account in future situations.
                                And I will never forget the nickname "Dog Ears" xD ha ha ha!!!!

                                Years ago I mounted the finisher kit on an mp4000 that didn't have it, and after a while, he made that joke, my boss told me "did you put the two pieces of plastic on the paper output?"... in fact I had not put them..... I think it does, when it gets into temperature
                                "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

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