Problem with Ricoh MPC3004 touch panel

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  • MR01
    Junior Member
    • May 2022
    • 4
    #1

    Problem with Ricoh MPC3004 touch panel

    Dear Friends,

    I have an unusual problem with some Ricoh MPC3004:
    when I open front cover I’m not able to see in the touch panel image of open front cover. The same when I open lateral door. I try to change touch panel with other one working and in this case it works perfectly so the problem is in the touch panel. The problem is that I have more than 10 machines with this issue. I really don’t know how to fix it: I try to install firmwares and change some settings but nothing solve this issue. It’s strange also that I put Italian language but some writings remain in English.

    Thanks for helping

    Attached Files
    Tags: mpc3004, panel, ricoh, touch
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37052
      #2
      Re: Problem with Ricoh MPC3004 touch panel

      It look to me like you are opening covers/doors while the panel is on a function screen and it therefore is displaying the Door Open warning. If the machines were in a jam condition or Out of Toner condition, it would probably be displaying the quick guide for clearing the jam or replacing the toner. Try returning the panel to the home screen before opening cover/doors.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8120
          #3
          Re: Problem with Ricoh MPC3004 touch panel

          Try updating the SOP Cheetah firmware separately.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • luca72
              Field Supervisor

              1,000+ Posts
              • Oct 2017
              • 1710
              #4
              Re: Problem with Ricoh MPC3004 touch panel

              update the firmware of the mf, and in particular go in panel menu, and put "panel start-up mode" from quick to normal, and try to load a latest version of os panel system firmware.... following ricoh procedure......if you are lucky work with firmware update tools, but i prefeer a traditional mode
              "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                Comment

                • Gift
                  Service Manager

                  1,000+ Posts
                  • Mar 2011
                  • 2455
                  #5
                  Re: Problem with Ricoh MPC3004 touch panel

                  I think these buggy image is part of the legacy firmware wich ist "hosted" in the controller board, that's why swapping the panel won't change anything. Try the latest package FW or run the update tool, guess it should be fine afterwards.

                    Comment

                    • MR01
                      Junior Member
                      • May 2022
                      • 4
                      #6
                      Re: Problem with Ricoh MPC3004 touch panel

                      Originally posted by slimslob
                      It look to me like you are opening covers/doors while the panel is on a function screen and it therefore is displaying the Door Open warning. If the machines were in a jam condition or Out of Toner condition, it would probably be displaying the quick guide for clearing the jam or replacing the toner. Try returning the panel to the home screen before opening cover/doors.

                        Comment

                        • menosmola
                          Technician

                          50+ Posts
                          • Apr 2014
                          • 95
                          #7
                          Re: Problem with Ricoh MPC3004 touch panel

                          From the service program check the op panel configuration, it is usually changed between SOP (1) and NOP (0)
                          SP5-748-201 (smart operation panel connect setting) from 1 to 0

                            Comment

                            • semi
                              Trusted Tech

                              100+ Posts
                              • Sep 2008
                              • 192
                              #8
                              Re: Problem with Ricoh MPC3004 touch panel

                              Wrong Java installed

                                Comment

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