SC672-00 RICOH 04's IMC's

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  • MrEdge
    Technician
    • Jan 2014
    • 32
    #1

    SC672-00 RICOH 04's IMC's

    Hey Guys
    I know the good old SC672 errors on the 04 series and the new IMC's have been done to death, but I appear to be in the middle of a SC672 epidemic. So if anyone has any new info on how this issue can be solved without changing the controller board or prevented altogether I'd love to know.
    I've tried the usual USB cable, reseating connectors and following the SC672 troubleshooting guide etc, but it seems the only reliable fix is to change the most expensive part in the machine, which is not so great for the profit margin on a cost per copy contract.
    Any suggestions gratefully received.
    Thanks
    Tags: imc2500 imc3500, imcs, mpc3004, mpc3504, sc672
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36751
      #2
      Re: SC672-00 RICOH 04's IMC's

      Originally posted by MrEdge
      Hey Guys
      I know the good old SC672 errors on the 04 series and the new IMC's have been done to death, but I appear to be in the middle of a SC672 epidemic. So if anyone has any new info on how this issue can be solved without changing the controller board or prevented altogether I'd love to know.
      I've tried the usual USB cable, reseating connectors and following the SC672 troubleshooting guide etc, but it seems the only reliable fix is to change the most expensive part in the machine, which is not so great for the profit margin on a cost per copy contract.
      Any suggestions gratefully received.
      Thanks
      Sometimes a quality line protection device will work wonders. Also make sure that the building has a good earth ground.

        Comment

        • UNICORNico
          Trusted Tech

          250+ Posts
          • May 2018
          • 308
          #3
          Re: SC672-00 RICOH 04's IMC's

          Originally posted by MrEdge
          Hey Guys
          I know the good old SC672 errors on the 04 series and the new IMC's have been done to death, but I appear to be in the middle of a SC672 epidemic. So if anyone has any new info on how this issue can be solved without changing the controller board or prevented altogether I'd love to know.
          I've tried the usual USB cable, reseating connectors and following the SC672 troubleshooting guide etc, but it seems the only reliable fix is to change the most expensive part in the machine, which is not so great for the profit margin on a cost per copy contract.
          Any suggestions gratefully received.
          Thanks
          It may seem strange to you. But I in some and solved it by temporarily disconnecting the HDD, and at the moment most of the devices (there have not been many either), usually make a "normal" boot.


          I disable EVERYTHING that is remote firmware updates (in the forum there are already several cases that some models begin to generate SC after a bad load of new firmware) and update the device using SD, then the HDD I take it to the workshop (and as I usually have a backup of the client), I do a low-level formatting to leave the hard drive clean.
          This is in suspicion from what the comrade Slimslob says, there must be some electrical alteration, and the device detects noise in the reading when using the HDD, corrupting the data.
          Once the whole process is done, I put the HDD back in, format from the device itself and do all the steps as if it were "new". I charge the backup and place a ferrite core on the power/data cables.

          At the moment the machines that have carried out this process have not shown the code again.
          "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 8100
              #4
              Re: SC672-00 RICOH 04's IMC's

              Originally posted by MrEdge
              Hey Guys
              I know the good old SC672 errors on the 04 series and the new IMC's have been done to death, but I appear to be in the middle of a SC672 epidemic. So if anyone has any new info on how this issue can be solved without changing the controller board or prevented altogether I'd love to know.
              I've tried the usual USB cable, reseating connectors and following the SC672 troubleshooting guide etc, but it seems the only reliable fix is to change the most expensive part in the machine, which is not so great for the profit margin on a cost per copy contract.
              Any suggestions gratefully received.
              Thanks

              The way we troubleshoot the SC672 error is pretty simple.

              Try & firmware update via SD card if this fails & the machine throws the SC672 you will need to replace the controller.

              If however the firmware update completes then the issue is elsewhere.

              There are a lot of tech bulletins on this issue it involves checking the LED output from the controller.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • ridgemill
                  Trusted Tech

                  100+ Posts
                  • Sep 2017
                  • 180
                  #5
                  Re: SC672-00 RICOH 04's IMC's

                  We've had mostly HDD, or corrupt print job sent from some unknown accountancy software, cause this. Very rarely (as in maybe one case) it has been a controller.

                  First, backup and replace the HDD, do firmware and follow the SC672 procedure. If all else fails, try a controller from a spare machine.

                    Comment

                    • MrEdge
                      Technician
                      • Jan 2014
                      • 32
                      #6
                      Re: SC672-00 RICOH 04's IMC's

                      Thanks for the reply. I think you are on to something about line protection , it's been a suspicion of mine for a while. Nice to get get some feedback confirming it. Thanks Again.

                      Originally posted by slimslob
                      Sometimes a quality line protection device will work wonders. Also make sure that the building has a good earth ground.

                        Comment

                        • GIUBOSS
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jul 2013
                          • 1382
                          #7
                          Re: SC672-00 RICOH 04's IMC's

                          Originally posted by MrEdge
                          Thanks for the reply. I think you are on to something about line protection , it's been a suspicion of mine for a while. Nice to get get some feedback confirming it. Thanks Again.
                          I replaced a few months ago only the sata cable of the hd and updated all the firmware, I have not had more calls. Those for PC are fine

                            Comment

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