Slow faxing and memory full Ricoh MP C6004

[bsm2]

Re: Slow faxing and memory full Ricoh MP C6004

You should call the manufacturers and tell them to stop making the fax option for their machines. Get on it.

Why would I do something that stupid like you

No solution what a surprise

[BillyCarpenter]

Re: Slow faxing and memory full Ricoh MP C6004

Why would I do something that stupid like you

No solution what a surprise

Let's recap, shall we?

The OP says that his customer MUST fax.

Your solution?

You tell him that he's full of shit and that nobody needs to fax.

Carry on.

[bsm2]

Re: Slow faxing and memory full Ricoh MP C6004

Let's recap, shall we?

The OP says that his customer MUST fax.

Your solution?

You tell him that he's full of shit and that nobody needs to fax.

Carry on.

Know wonder your business is failing

Still no solutions what a surprise

Carry on with your pinballs

[KenB]

Re: Slow faxing and memory full Ricoh MP C6004

The auditors will simply need to understand that if they insist on fax, it’s going to take as long as it takes.

It may be tempting to ask another office to take some of the packages and fax them in order to meet the deadline, but that may not be an option considering HIPAA regulations and such.

[KenB]

[slimslob]

Re: Slow faxing and memory full Ricoh MP C6004

Or using IP fax.

[Gift]

Re: Slow faxing and memory full Ricoh MP C6004

Anything less than a minute/page isn't relly unusual depending on shitty the line is (probably something converted to VOIP). One might also check if the image contains a lot of background (like if you scan darkish recycling paper) this does increase both the memory demand and transmission time by A LOT.

[luca72]

Re: Slow faxing and memory full Ricoh MP C6004

Ricoh MP C6004

I have a medical office that is being audited and the recipient is requiring individual packets of 30 pages each to be sent and they HAVE to be through fax.

They are saying it is taking 20 minutes for a fax of 30 pages to go through. So they did 5 faxes, totalling 150 pages, and the memory is full on the fax and they can't send anything else until it goes through.

They have to do 40 packets by a deadline and have hardly gotten through 5.

I know very little about fax units, is this normal speed for a fax? Is it the machines issue (storage capacity), customer's phone line, recipients phone line?

I'm not sure where to start on this one. Thanks.

normally there is no need to touch anything, what are the originals like? as gift says, if they are back-grey they require an exponential time, in any case:
- connect a telephone handset to the fax line, instead of the machine, or use the "hook line" button, increase up the volume of speaker, and listen if there are too many disturbances, if the signal to noise ratio is too low, the fax card will try to resend the scan lines several times, and will try to go away by also lowering the speed, this translates into a significant decrease in transmission and reception speed .. if so you have to ask whoever is in charge of the wiring to intervene.
solution:
- if the line has a good quality, try to set the scan in black / white text only (no half tones)
- try another fax card if you have the possibility..
- updates the firmware of the machine, and of the fax board in particular
- try a sp801 reset of the fax part as a last resort

Personally, I would bring another small and light multifunction used, with fax, which usually everyone has set aside in the laboratory, and do a timed test with both devices

[Gift]

Re: Slow faxing and memory full Ricoh MP C6004

Personally, I would bring another small and light multifunction used, with fax, which usually everyone has set aside in the laboratory, and do a timed test with both devices

That's indeed a good thing especially if the customer keeps blaming your MFP is the cause for fax issues. We use a little brother fax with G3 33.6 capability for testing and most techs keeo a cheap analouge telephone in their car stock for line checks.

We also enter VOIP optimized SP settings with every new MFP during pre-install according to the manufacturers tech support recommendations.

[ABS tect]

Re: Slow faxing and memory full Ricoh MP C6004

Slim and Ken are right on the money...it has to be from fax and has to come from that specific phone number (I also thought about bringing another MFP with me).

Slim I do like the eFax idea though, would that produce a separate phone number or could you use the same number as the machine is faxing from?

If I bring another MFP to test next to it could I bring a phone splitter to fax from both machines at once? I wouldn't think so, wouldn't that just clog up the phone line just as fast?

I will go see what the pages look like whether there is a lot of images or just text and double check the resolution.

I agree though, if that is standard speed and they are forcing fax for security reasons, then they need to know it'll take a longer time.

I could bring another fax unit with me and see but its not like they were having issues before this they just now are calling because they are doing so much and wondering if this is a normal speed. I don't think I want to go tinkering around with it while the fax is indeed working it is just a little slow. But then again, if it is to slow to meet their deadline (which I'm unsure of) then I might need to.

[KenB]

Re: Slow faxing and memory full Ricoh MP C6004

You're playing with fire if you bring in another MFP or standalone fax to prove that is the speed they should expect.

What if the "visiting" machine is faster? You'd be really hard pressed to give a logical explanation.

I had that happen years ago with I think an MP 2035. The customer complained about speed and dropped calls. We carried in an MP 1515 from the office next door (same company) and it smoked the MP 2035 in speed and reliabilty.

The issue was their IP to analog phone system. The MP 1515 dealt with infinitely better than its larger cousin.

Like, Oops!

[Gift]

Re: Slow faxing and memory full Ricoh MP C6004

If I bring another MFP to test next to it could I bring a phone splitter to fax from both machines at once? I wouldn't think so, wouldn't that just clog up the phone line just as fast?

I will go see what the pages look like whether there is a lot of images or just text and double check the resolution.

I agree though, if that is standard speed and they are forcing fax for security reasons, then they need to know it'll take a longer time.

Don't use any adapters, just try one MFP and then move the fax cable to the other MDP and try again.
That "memory full" issue really indicates that there's an unsual large amount of image data involved.
But you can tell your customer that they should be happy if they don't have to deal with transmission errors like many others^^

I think you can still expand the fax memory with a 64MB module:

Fax Memory Unit Type M19 64MB

• Increases fax memory to 4,800 pages and fax resolution to 400 x 400 dpi.

P/N: MX417518RA


The Description for the Fax Option itself is also interesting:

Fax Option Type M20

• Installation required to enable fax services: 33.6 kbps, approximately 2 second transmission speed, standard JBIG, and standard 320 Pages Memory.

All in all I'd probably save the time for testing different machines against each other and just sell that memory extention since it will upgrade the MFP to fit these new demands.....

[Gift]

Re: Slow faxing and memory full Ricoh MP C6004

You're playing with fire if you bring in another MFP or standalone fax to prove that is the speed they should expect.

What if the "visiting" machine is faster? You'd be really hard pressed to give a logical explanation.

I had that happen years ago with I think an MP 2035. The customer complained about speed and dropped calls. We carried in an MP 1515 from the office next door (same company) and it smoked the MP 2035 in speed and reliabilty.

The issue was their IP to analog phone system. The MP 1515 dealt with infinitely better than its larger cousin.

Like, Oops!

LOL yes, I think the old styles NCUs are more sturdy and tolerand against shitty line conditions compared to newer modems that contains fewer hardware parts and more "software". So you should pick your test hardware wisely and make shure the fax SP settings are all on default and not already optimized for VoIP/line issues.

But you can still cheat that MP1515 modem down to 4800kb/s via SP before you call the customer to your presentation^^
I also owned a test telephone that caused bad-groundish "humming sounds" - wasn't aware at first but I gut suspicious when I heard the same noise during the second or third usage LOL....

[ABS tect]

Re: Slow faxing and memory full Ricoh MP C6004

it is 99% text only and one page with a logo. it is set to standard, text, auto-detect

They accepted the fact of the speed and don't seem to worried about it they are just happy the packages are being sent with no transmission errors.

I forgot to mention I do have another MFP on-site there and they initially had said they couldn't use it because it was connected to a different phone number but now they are saying they might be able to use that machine as well to split up the load.

So they seem to be set for now and seem generally happy. However, I will agree I think the solution from a hardware point (i think efax is good though) would be to upgrade the Fax Option Memory Type M19 64gb and I will look into that for them for the future.

Thanks all for your responses and help, I'm a dummy when it comes to faxing so I appreciate the advice.

[slimslob]

Re: Slow faxing and memory full Ricoh MP C6004

it is 99% text only and one page with a logo. it is set to standard, text, auto-detect

They accepted the fact of the speed and don't seem to worried about it they are just happy the packages are being sent with no transmission errors.

I forgot to mention I do have another MFP on-site there and they initially had said they couldn't use it because it was connected to a different phone number but now they are saying they might be able to use that machine as well to split up the load.

So they seem to be set for now and seem generally happy. However, I will agree I think the solution from a hardware point (i think efax is good though) would be to upgrade the Fax Option Memory Type M19 64gb and I will look into that for them for the future.

Thanks all for your responses and help, I'm a dummy when it comes to faxing so I appreciate the advice.

Is that "auto detect color?" If it see just one color on a page, it will process the entire page as color. That can make the page size anywhere from 16 times larger for 4 color to 64K larger for 256 color. The larger the page, the longer it takes to send. If they have pages that contain color that need to be sent in color, send them as a separate batch set at 4 color. Everything else needs to go as B/W.