Mp c3003 tray 3 dont work, and make strong noise

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  • luca72
    Field Supervisor

    1,000+ Posts
    • Oct 2017
    • 1747
    #1

    Mp c3003 tray 3 dont work, and make strong noise

    Hi guys, tomorrow i go to view an mpc3003 that says the customer, that cassette 3 dont work, and generate a strong noise like TAK-TAK-TAK-TAK.

    Do you have a idea?.. i take with me a pick up station, lifter motor, and some cassette switch.
    The paper shoul be load correct, the customer know the paper load problem, have this mc from 3 years
    Its very hot here, the client its far, and i want go to he, only One time.

    P.S. IM SORRY FOR DOUBLE THREAD, BUT I DONT KNOW HOW THIS HAPPEN.
    "I'll be back"
    Tags: cassette, client, load, strong, work
    • UNICORNico
      Trusted Tech

      250+ Posts
      • May 2018
      • 308
      #2
      Re: Mp c3003 tray 3 dont work, and make strong noise

      Companion, a question Is the 3rd paper tray of great capacity with horizontal paper exchange?
      It could be that they have put the role wrong that the transport system is not returning to the point of origin.


      Do you know what I mean?, like the 1st drawer of the MP 7500-9002, and that they put the paper wrong on the left side. Breaking the pinion of the transport shovels.
      "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

        Comment

        • Gift
          Service Manager

          1,000+ Posts
          • Mar 2011
          • 2458
          #3
          Re: Mp c3003 tray 3 dont work, and make strong noise

          It's possible that the paper end actuator is bent (or some other actuator/sensor issue that prevent to detect the proper end position for the paper-lift mechanism). If you can, print the entire feed unit from a parts donator.

            Comment

            • luca72
              Field Supervisor

              1,000+ Posts
              • Oct 2017
              • 1747
              #4
              Re: Mp c3003 tray 3 dont work, and make strong noise

              Originally posted by UNICORNico
              Companion, a question Is the 3rd paper tray of great capacity with horizontal paper exchange?
              It could be that they have put the role wrong that the transport system is not returning to the point of origin.


              Do you know what I mean?, like the 1st drawer of the MP 7500-9002, and that they put the paper wrong on the left side. Breaking the pinion of the transport shovels.
              Originally posted by Gift
              It's possible that the paper end actuator is bent (or some other actuator/sensor issue that prevent to detect the proper end position for the paper-lift mechanism). If you can, print the entire feed unit from a parts donator.
              [SOLVED] hi friends, as usual when a report passes too many hands, it ends up completely changing the meaning.
              practically, once I arrived at the customer, in 5 seconds I had already understood everything, the problem was the stupid fuser gears, replaced.
              on the other hand, for the tray that does not work,(its tray 1 and not 3!) the customer said that he did it only once, I cleaned the sensors with air, and I inserted a plastic shim behind the tray 1 to improve its triggering.
              thank you all for your valuable ideas, and look forward to the next one
              "I'll be back"

                Comment

                • UNICORNico
                  Trusted Tech

                  250+ Posts
                  • May 2018
                  • 308
                  #5
                  Re: Mp c3003 tray 3 dont work, and make strong noise

                  Too many hands with few ears...
                  Yes, I know what you are talking about, when the breakdown report comes from a central department or external technical service, transferring the incident and is not the direct user who uses the device.
                  "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2458
                      #6
                      Re: Mp c3003 tray 3 dont work, and make strong noise

                      Originally posted by UNICORNico
                      Too many hands with few ears...
                      Yes, I know what you are talking about, when the breakdown report comes from a central department or external technical service, transferring the incident and is not the direct user who uses the device.
                      Yeah if the problem appears somewhat tricky or unclear = always try and ask for the credentials of the original user who initiated the call. Currently I sit on the phone most of the day so I got to know my patients better over time....

                        Comment

                        • mga
                          Copier Technician

                          Site Contributor
                          1,000+ Posts
                          • Dec 2010
                          • 1393
                          #7
                          Re: Mp c3003 tray 3 dont work, and make strong noise

                          Originally posted by luca72
                          Hi guys, tomorrow i go to view an mpc3003 that says the customer, that cassette 3 dont work, and generate a strong noise like TAK-TAK-TAK-TAK.

                          Do you have a idea?.. i take with me a pick up station, lifter motor, and some cassette switch.
                          The paper shoul be load correct, the customer know the paper load problem, have this mc from 3 years
                          Its very hot here, the client its far, and i want go to he, only One time.

                          P.S. IM SORRY FOR DOUBLE THREAD, BUT I DONT KNOW HOW THIS HAPPEN.
                          I've had the lift motor making noises tray 3 will be the pedal stall swap with tray 4 motor
                          Regards Mark

                          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                          RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                          https://copierservices.simdif.com

                            Comment

                            • luca72
                              Field Supervisor

                              1,000+ Posts
                              • Oct 2017
                              • 1747
                              #8
                              Re: Mp c3003 tray 3 dont work, and make strong noise

                              Originally posted by mga
                              I've had the lift motor making noises tray 3 will be the pedal stall swap with tray 4 motor
                              Its happens also to me, he generate a noise like a "fart" when lift the paper tray plate, the intensity of noise change in base at damage level of the single motor unit
                              "I'll be back"

                                Comment

                                • Oze
                                  Ricoh Fanboy

                                  1,000+ Posts
                                  • Jul 2008
                                  • 1663
                                  #9
                                  Re: Mp c3003 tray 3 dont work, and make strong noise

                                  Glad you found the fix

                                    Comment

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