Hey, All. I have recently run into issues with a few different machines experiencing problems like locking up, not recognizing a new toner cart installed, no or intermittent access to system tab in user tools, restarting for no reason, sc 819, sc 991 codes, dark screen, and glitches in shutdown sequence. I found out Ricoh has removed the app from most models, both on package updates and app downloads because it causes these issues I have seen. I currently have a C307 in shop that was doing all this stuff, and I uninstalled the toner gauge app (supply info widget). At the moment it seems to be working fine now. Thank God. This is something to be aware of, hope this helps someone. This sure was a WTF? moment.
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NEVER ASSUME ANYTHING -
Re: Toner gauge app causing issues
thanks for the heads up -
Re: Toner gauge app causing issues
Thanks for sharing your experience. It's not the first time many of us have seen firmware bugs ... some of them crippling. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Toner gauge app causing issues
If I recall, there is a blurb about that on the first page of the TSRC site.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Toner gauge app causing issues
I have had good luck disabling sleep mode
if it has fax go to fax sp mode sp1101-22 and set bit 1 to 1
next go to system sp mode sp5305 and set that to 0
next go to system tools admin settings find sleep mode and disable it.......Comment
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