i have searched the service manual, with no luck. i am a ricoh tech. though i have never done a factory reset. i have a ricoh spc306 that scanning via network isn't working. i suspect it's a network setting issue. and i just want to reset the network settings on the copier to factory default. i have looked around this site as well. perhaps i am overlooking it? i do know how to access SP mode. i have also looked under the admin settings on the copier for a reset. any help is appreciated.
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Re: Ricoh reset network settings
If everything else is working...Ie: printing/ scan to email, then it's doubtful it's a network issue but rather almost 100% you need a F/W update to scan to folder on Win10 / 11.
If you're not convinced, you can do a memory clear (SP5-801-xxx) to reset the components you wish - but DO NOT CLEAR ENGINE, or you may just have to toss the machine.
All the other modules will reset a number of other settings so you will have to re-input a lot of info/ settings that may be programmed. I will not be responsible for that aspect. Proceed at your own discretion. -
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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Re: Ricoh reset network settings
SP 5811-011 is the NCS reset. Scan to network problems can be a scan to email or folder issue, you don't state the one that you are having problems with. If its scan to folder make sure firmware is up to date. SMB client auth is defaulted to 0 at the factory on this unit. After updating ALL the firmware modules telnet into the unit and run this command. "smb client auth 1"
then enter key. type "logout"enter and the "yes"
I would update the firmware first and the run the telnet command before resetting the NCS. I have had a NCS reset clear out problems but make sure you have the network config page so you can put the IP setting back. With off lease machines I will reset 5801-004 through the last one and also 5832 HD clear. As stated by others 5801-1,2,and 3 should never be done unless you have the machines "birth certificate" and a lot of time to input the factory settings.Comment
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Re: Ricoh reset network settings
sorry i should have mentioned. though i have all of the IP info in the copier that matches the local PC, and giving the copier a static IP. i still get no connection. and this is on of those the customer said they tried to fix it themselves. i have tried 2 different wireless devices, 1 being a brand new one. i have also hard wired it in using a switch. but i still get no activity lights on the network connection. i just thought i would try a reset on network settings before changing out the main board. thanks for the input everyone.Comment
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Re: Ricoh reset network settings
Why would you ONLY mention scanning being an issue in your original post, and basically send us all down an entirely wrong path?
You've come back today seemingly STILL having not tried any of the the suggestions offered - most of which are still valid, and will likely resolve the issue.
Today, having a more clear explanation of the problem, I'm inclined to think that Tatteous' suggestion might be the correct one - although the location is actually UT / System/ Interface, and you just need to make sure that IEEE 802.1x authentication for ethernet is set to inactive.
I've had countless end users or 3rd party IT people change it to "active" when trying to resolve network problems - only to make things worse.
Otherwise, the other network resets suggestions are still applicableComment
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Re: Ricoh reset network settings
Why would you ONLY mention scanning being an issue in your original post, and basically send us all down an entirely wrong path?
You've come back today seemingly STILL having not tried any of the the suggestions offered - most of which are still valid, and will likely resolve the issue.
Today, having a more clear explanation of the problem, I'm inclined to think that Tatteous' suggestion might be the correct one - although the location is actually UT / System/ Interface, and you just need to make sure that IEEE 802.1x authentication for ethernet is set to inactive.
I've had countless end users or 3rd party IT people change it to "active" when trying to resolve network problems - only to make things worse.
Otherwise, the other network resets suggestions are still applicable
thanks for the input. i did set it to inactive. and was able to get a connection again. this is one of those before i went on site, customer tried to fix it themselves....Comment
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Re: Ricoh reset network settings
No, customer thought that they could setup wireless turning on IEEE 802.1x Authentication not knowing that it only works for that if they have Ricoh's very expensive and highly unreliable WiFi option board with external antenna installed.Comment
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Re: Ricoh reset network settings
yeah i totally agree. in my book i don't think ricoh should even be allowed to call it wi-fi. simple fact if you turn it on on the copier, without the wi-fi adapter, it don't work for anything. it's more a burden. we are a ricoh dealership and have only used the ricoh wireless device on the very first ricoh we sold. now several years later we have found tp-link ac750 wi-fi travel router. program it at first on the PC, then attach to copier. works great when you need to have wireless on a copier. it has to have power, and a short cat5 cable (in the box) that plugs into the copier. but we are very pleased with how they function.Comment
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