IM C300 locking up

[keithxxiii]

Re: IM C300 locking up

Thanks Gift

yes only 1 pc used.
same adobe reader ver
I think its more likly to be when user prints Excel - constant edit of doc to change cost then CTRL P to print doc, then back to excel doc edits again then CTRL P and so on.

we have just had the customer calling again and is chucking the dummy out! - so we are going back tomorrow to put back the loan MP C307 until we can work it out.

thanks
Dave

Did you manage to fix this issue? How about removing the whole driver package from the driver repository and reinstall. Or clear the NCS setting?

[KenB]

Re: IM C300 locking up

"ALL port LEDs were flashing high speed in sync" is called jabber. Usually it is caused by a bad interface card but 2 ports connected together can have the switch or more often a hub talking to itself and not knowing what port to respond to. Doesn't happen immediately when connected unless there already is traffic. But as soon as a packet hit, a hub sends it back out on all ports and with the looped back cable it keeps looping. Usually with a switch it would indicate a failed switch as a switch does not usually broadcast traffic on all ports.

I saw jabber one time years ago.

The customer had a 100 MB/s switch locked at 100 MB/s, and I connected my measly little 10 MB/s hub to it as I needed another port to do some testing. (Yes, it was hub, not a switch.)

Lots of blinky lights on my poor little hub.

[dave w]

Re: IM C300 locking up

Did you manage to fix this issue? How about removing the whole driver package from the driver repository and reinstall. Or clear the NCS setting?

Hi
Ive had some time off over the festive period and as yet not returned to the issue.

The suspect IM C300 is here in the workshop, no issues as yet, printing fine from three diffrent pc's and all printing PDFs via Adobe Reader and also word docs.

As I said before - spooky as the loan MP C307 we supplied them as a temp messure works fine.

Will let you know if we fine out whats causing it.

Thanks
Dave

[dave w]

Re: IM C300 locking up

Quick update on this issue

went to customer today with a spare IM C300, before we took it we checked that everything was the same in F/W and printer settings.

The customer had no issues! - Dame was hoping for a similar fault to point to there I.T

Lets see what Ricoh have to say about it, Possibly expensive board replacements!

[Gift]

Re: IM C300 locking up

Quick update on this issue

went to customer today with a spare IM C300, before we took it we checked that everything was the same in F/W and printer settings.

The customer had no issues! - Dame was hoping for a similar fault to point to there I.T

Lets see what Ricoh have to say about it, Possibly expensive board replacements!

Opps that's lame - I feel your pain

Me beeing lazy I'd probably just swapped the controllerboards among both machines and save myself the time arguing with ricoh.
It's still likely that something is off "on site" but the controller board revision of your test machine don't care about that for unknown reasons.

It's also unlikely that the controller board from that customer will do trouble in other enviroments since you
already testet it.

[dave w]

Re: IM C300 locking up

UPDATE

Been comunicating with Ricoh. SP5801-008 was mentioned. as the machine is in our workshop that will not show me if it worked but worth keeping that in my toolbag for other jobs in the future.

Looks like the this issue has been passed up the chain at Ricoh.

[Gift]

Re: IM C300 locking up

So they basicly suggested to reset all user and service printer settings back to default.

[dave w]

Re: IM C300 locking up

We are back to the customer today with another IM C300 for them to have to keep due to the hastle.

The orig machine will now sit in our workshop waiting for Ricohs responce, I wont be holding my breath on that one.

Thanks all

will update on any excitement!

[MIKON]

Re: IM C300 locking up

Try disabling sleep mode.

[dave w]

Re: IM C300 locking up

Try disabling sleep mode.

Thanks MIKON

Its not when it comes out of sleep mode.

A few Excel jobs are printed very quickly together and about the 3/4 job it locks up, same with PDFs
So no time to go into sleep mode.

I did extend the timer to 60mins to make sure it doesnt go to sleep, still same issue.

Still pondering

Thanks all
Dave w

[slimslob]

Re: IM C300 locking up

Thanks MIKON

Its not when it comes out of sleep mode.

A few Excel jobs are printed very quickly together and about the 3/4 job it locks up, same with PDFs
So no time to go into sleep mode.

I did extend the timer to 60mins to make sure it doesnt go to sleep, still same issue.

Still pondering

Thanks all
Dave w

That sounds like for some reason the IM C300 is not properly sending buffer full control to the computer sending the job. Job continues to spool causing a buffer overflow causes the lockup or the computer does stop and never restarts when the buffer is empty.

[anothertech]

Re: IM C300 locking up

We are back to the customer today with another IM C300 for them to have to keep due to the hastle.

The orig machine will now sit in our workshop waiting for Ricohs responce, I wont be holding my breath on that one.

Thanks all

will update on any excitement!

So the same model replacement machine is working good on the customer network?

[dave w]

Re: IM C300 locking up

So the same model replacement machine is working good on the customer network?

Hi anothertech

New IM C300 has no call backs.

Time will tell

[Muzza7mm]

Re: IM C300 locking up

Bit old but...HDD?.

[dave w]

Re: IM C300 locking up

Bit old but...HDD?.

Hi
we removed the printer from customer. It sat in the workshop for months with no issues.

The customer I.T were trained in using correct driver and using adobe reader. - no more issues from customer with replacement machine.

We have rolled out the original machine to another user and no issues.
No logic to what was happening and nobody was owning up to causing the issue.

all good now.