email scanning issue MP C6004

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  • digicor
    Service Manager

    1,000+ Posts
    • Jul 2008
    • 1153
    #1

    email scanning issue MP C6004

    I have several of these in the field, only one comes up with this intermittently
    Insufficient memory in the destination hard disk. To check the current status, press [Scanned File Status].
    Is this the destination email? server? surely the HDD in the machine has enough space,,
    its not being used as a doc server, or a HDD for storage
    thanks
    Tags: destination, email, file, hdd, server
    • davidmtupper
      Trusted Tech

      250+ Posts
      • Jul 2021
      • 326
      #2
      Re: email scanning issue MP C6004

      This is a problem on the SMTP server, either the server or just the outgoing account is running out of space. If the server is not yours hand this off to their IT department.

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37327
          #3
          Re: email scanning issue MP C6004

          Check if they are trying to scan something that results in a file that is larger than 25MB. That is the size limit for most current SMTP servers. In the early days of email when most access to the internet was dial up, they had a limit of 2MB.

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3979
              #4
              Re: email scanning issue MP C6004

              Originally posted by davidmtupper
              This is a problem on the SMTP server, either the server or just the outgoing account is running out of space. If the server is not yours hand this off to their IT department.
              100% agree!

              Just as the message indicates: "Destination hard disk" (not the machine's)

              Seen this myself on a few occasions

                Comment

                • anothertech
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2007
                  • 1760
                  #5
                  Re: email scanning issue MP C6004

                  Make sure the scan is defaulted to black and white, color scans take a lot of space. You can also lower the default scan resolution a little.

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3944
                      #6
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 37327
                          #7
                          Re: email scanning issue MP C6004

                          This can often happen when the account used is only used as a sending account and is never checked by anyone. It really should be checked daily in case there are bounce back messages or if anyone has attempted to reply to the sender.

                            Comment

                            • KenB
                              Geek Extraordinaire

                              2,500+ Posts
                              • Dec 2007
                              • 3944
                              #8
                              “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                Comment

                                • UNICORNico
                                  Trusted Tech

                                  250+ Posts
                                  • May 2018
                                  • 308
                                  #9
                                  Re: email scanning issue MP C6004

                                  I think I'm going to have to check the email we use for automatic notifications. oops!!! xD
                                  "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                                    Comment

                                    • digicor
                                      Service Manager

                                      1,000+ Posts
                                      • Jul 2008
                                      • 1153
                                      #10
                                      Re: email scanning issue MP C6004

                                      weird thing is it works the next morning,,, or next day,, and its only one person in the office that has this issue, so im pretty sure its where shes sending it and not the equipment
                                      but "Its always the equipment" right fellas!! LOL

                                        Comment

                                        • Batman1976
                                          Technician

                                          50+ Posts
                                          • Jun 2016
                                          • 88
                                          #11
                                          Re: email scanning issue MP C6004

                                          Ask clients IT support to empty or clear up the destination email address inbox

                                            Comment

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