Ricoh MP C4054 Fax Memory Locked up Machine

[laser801]

Hey Folks, I have a MP C4504 that is locked up with the fax blue light on and down to 30% memory in the Fax app... Nothing will work on the machine unless I take out the Fax Option... I cleared all the Files , Ram , and did Factory restore in the Fax Service Mode....Did Full Machine Memory Clear, Reformatted HD, an replaced the Fax option... NOTHING! Still stays locked with that blue light on the fax display with 30 % memory ... Whatta you think??? Why does it work with Fax Option out ??? Thanks for any help !!!

[Exodia-P4]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Hey Folks, I have a MP C4504 that is locked up with the fax blue light on and down to 30% memory in the Fax app... Nothing will work on the machine unless I take out the Fax Option... I cleared all the Files , Ram , and did Factory restore in the Fax Service Mode....Did Full Machine Memory Clear, Reformatted HD, an replaced the Fax option... NOTHING! Still stays locked with that blue light on the fax display with 30 % memory ... Whatta you think??? Why does it work with Fax Option out ??? Thanks for any help !!!

Hello, have you already try without fax ?

[laser801]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Hello, have you already try without fax ?

Yes... Works without Fax installed...New Fax Option didn't work either...

[slimslob]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Of course it does not work, it doesn't exist. An MP 4504 exists and an MP C4504 exists. Now which do you have?

[laser801]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Of course it does not work, it doesn't exist. An MP 4504 exists and an MP C4504 exists. Now which do you have?

Sorry...It's the C4504... However, I did call out the correct Machine in the Post C4504...Crazy Day !

[GIUBOSS]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Hey Folks, I have a MP C4504 that is locked up with the fax blue light on and down to 30% memory in the Fax app... Nothing will work on the machine unless I take out the Fax Option... I cleared all the Files , Ram , and did Factory restore in the Fax Service Mode....Did Full Machine Memory Clear, Reformatted HD, an replaced the Fax option... NOTHING! Still stays locked with that blue light on the fax display with 30 % memory ... Whatta you think??? Why does it work with Fax Option out ??? Thanks for any help !!!

Update all firmware ...

[DRichard]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Hey Folks, I have a MP C4504 that is locked up with the fax blue light on and down to 30% memory in the Fax app... Nothing will work on the machine unless I take out the Fax Option... I cleared all the Files , Ram , and did Factory restore in the Fax Service Mode....Did Full Machine Memory Clear, Reformatted HD, an replaced the Fax option... NOTHING! Still stays locked with that blue light on the fax display with 30 % memory ... Whatta you think??? Why does it work with Fax Option out ??? Thanks for any help !!!

It's quite possible your FCU has crapped out on you...

[laser801]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Update all firmware ...

I'll give that a go ! Thanks

[laser801]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

It's quite possible your FCU has crapped out on you...

Yes... I'm going to be getting another unit in there for now... When I get it back to the shop, I will look into that more...Thanks for the input...

[Gift]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

That's weird, does it stick on 30% even after clearing everything via SP?

Does the customer use any fax forward->mail/smb? I know you can set it up in a way that the machine can keep the RX files after forwarding (instead of free up the memory) and this way it will flood it's memory.
It's also possible that the destination for fax forwarding has become inaccessible - same issue can occure (it should display a little error message in on the lower/left display border though).

[slimslob]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

That's weird, does it stick on 30% even after clearing everything via SP?

Does the customer use any fax forward->mail/smb? I know you can set it up in a way that the machine can keep the RX files after forwarding (instead of free up the memory) and this way it will flood it's memory.
It's also possible that the destination for fax forwarding has become inaccessible - same issue can occure (it should display a little error message in on the lower/left display border though).

Fax forward to smb will not clear the faxes if the the folder that it is trying to send to is not available. Since it is held as scan memory and not fax memory. the % available is the total of both, clearing in Fax SP will not delete it.

[Gift]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

Fax forward to smb will not clear the faxes if the the folder that it is trying to send to is not available. Since it is held as scan memory and not fax memory. the % available is the total of both, clearing in Fax SP will not delete it.

Yeah true, I think there's a sub SP (mail tx data or something like that) in the hdd format SP mode in case you can't restore the forward destination.

[laser801]

Re: Ricoh MP C4054 Fax Memory Locked up Machine

That's weird, does it stick on 30% even after clearing everything via SP?

Does the customer use any fax forward->mail/smb? I know you can set it up in a way that the machine can keep the RX files after forwarding (instead of free up the memory) and this way it will flood it's memory.
It's also possible that the destination for fax forwarding has become inaccessible - same issue can occure (it should display a little error message in on the lower/left display border though).

Thanks, I'm heading back out Thursday with another unit (IM 430F)... Once I get this all set up she should be fine for now... I'll get that big one back to the office and dig in ...