Disabling fax on multiple Ricoh models
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Re: Disabling fax on multiple Ricoh models
I think the safest way to strictly meet that regulation is to actually remove the fax option hardware-wise. All other workarounds would probably just about removing the function buttons in some ways leaving an insecure backdoor. If you like to go that path you also have to prevent the RX/receiving via settings I guess.
I think there is no setting designed since fax is an option and usually noone would configure+buy it in order to have it disabled. -
Re: Disabling fax on multiple Ricoh models
Thanks for the suggestions.
Anything physical is all but 100% out of the question, as there are multiple machines in multiple states.
This is for a defense contractor, and Uncle Sam is quite persnickety about this fax issue. This is a new mandate from what I have been told. Of course, details are sketchy, as one would expect.
Something I thought of after my original post is that I can use the SOP designer tool to remove the fax button from the control panel, so it can't be accessed by users. (These should all be new enough machines so they should all be SOP models.)
Then we'd have to block the unlikely (but possible) event of the users faxing out through their PCs. (That's the easy part).
I'm not sure about the possibility of inbound faxes. Turning off auto-reception would be a good start, I guess.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Disabling fax on multiple Ricoh models
Thanks for the suggestions.
Anything physical is all but 100% out of the question, as there are multiple machines in multiple states.
This is for a defense contractor, and Uncle Sam is quite persnickety about this fax issue. This is a new mandate from what I have been told. Of course, details are sketchy, as one would expect.
Something I thought of after my original post is that I can use the SOP designer tool to remove the fax button from the control panel, so it can't be accessed by users. (These should all be new enough machines so they should all be SOP models.)
Then we'd have to block the unlikely (but possible) event of the users faxing out through their PCs. (That's the easy part).
I'm not sure about the possibility of inbound faxes. Turning off auto-reception would be a good start, I guess.
Don't give them a waver that this is the proper solution. I'd be happy to go on a road trip but I can't leave and visit you on the other side of the pond
Besides: How do you handle repairs / maintanance calls?Comment
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Re: Disabling fax on multiple Ricoh models
What about scan to email? Scan to anything as a matter of fact. More company confidential information goes out the door on memory devices worldwide in a day than by fax in a year.
Did you search through the Product Support Guide? If Fax type anything is listed then it can be physical. THe fact that the machine are spread out over several states is not important. DO YOU DO ALL REPAIRS REMOTELY? No, you have a tech in the area of the machine you have them do it.Comment
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Re: Disabling fax on multiple Ricoh models
Thanks for the suggestions.
Anything physical is all but 100% out of the question, as there are multiple machines in multiple states.
This is for a defense contractor, and Uncle Sam is quite persnickety about this fax issue. This is a new mandate from what I have been told. Of course, details are sketchy, as one would expect.
Something I thought of after my original post is that I can use the SOP designer tool to remove the fax button from the control panel, so it can't be accessed by users. (These should all be new enough machines so they should all be SOP models.)
Then we'd have to block the unlikely (but possible) event of the users faxing out through their PCs. (That's the easy part).
I'm not sure about the possibility of inbound faxes. Turning off auto-reception would be a good start, I guess.Comment
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Re: Disabling fax on multiple Ricoh models
I think Uncle Sam have big contract with them(KenB) and many machines are spread across a country most are low volumes used or they have so many devices that shared usage is low and doesn't need to be maintained for years and years. Also if/ well when users break machine those are billable calls and really doesn't matter who does those calls he gets paid.
And if government asked for whatever to be implied there's no workarounds or shortcuts to be applied.
So Ken has mountain to climb in probably only one possible way.
I'm Ricoh noob and of course my words are just speculationsA tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Re: Disabling fax on multiple Ricoh models
well from my experience being in the military for as many years as i was. like all businesses, they have an IT staff. call them up and have one of them unplug the fax cable from the copier. yeah you will get the thats not my job. but if you find the person with a high enough rank that says get it done. then they will jump through hoops. someone somewhere has a POC for the locations. ask around for the officer in charge. if you find them, and they send out an email about getting it done. then it will be done.Comment
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Re: Disabling fax on multiple Ricoh models
well from my experience being in the military for as many years as i was. like all businesses, they have an IT staff. call them up and have one of them unplug the fax cable from the copier. yeah you will get the thats not my job. but if you find the person with a high enough rank that says get it done. then they will jump through hoops. someone somewhere has a POC for the locations. ask around for the officer in charge. if you find them, and they send out an email about getting it done. then it will be done.Comment
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Re: Disabling fax on multiple Ricoh models
What about scan to email? Scan to anything as a matter of fact. More company confidential information goes out the door on memory devices worldwide in a day than by fax in a year.
Did you search through the Product Support Guide? If Fax type anything is listed then it can be physical. THe fact that the machine are spread out over several states is not important. DO YOU DO ALL REPAIRS REMOTELY? No, you have a tech in the area of the machine you have them do it.
I fully realize that there are times we need to send techs out...we do it every day. I probably talk to 10 techs who are on site in week's time.
The hope was that it could possibly be performed remotely.
Yes, I agree, there are sales people who think that SLNX can solve world hunger. It does far more than it used to, but it still won't make you a sandwich.
If there were an SP or UP switch, and RPO is enabled, it could be done through the WIM.
Ironically enough, there is an SP switch to disable copying, but not fax.
I've already thrown this one back over the fence to sales...let them sort it out.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Disabling fax on multiple Ricoh models
Good idea, all you can do is writing an estimate for travel and labor costs - I can't imagine this kind of hardware related changes (upgrades/downgrades) are included in a service contract.Comment
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Re: Disabling fax on multiple Ricoh models
I needed to thoroughly verify that it could or could not be done remotely before there are about 50 or so service calls placed.
I think the customer just may have been oversold on what SLNX could do for them.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Disabling fax on multiple Ricoh models
Perhaps not the ideal solution, but I don’t know why I didn’t think of this sooner. I just Googled “RJ11 Lock”, and found numerous hits.
A simple insertion into the fax port, and give the key to an appointed manager, or better yet, don’t provide the key at all. Then provide the approximate verbiage in a contract.
Fast, simple, easy, and affordable…less than $5 per machine.
Not to mention that nothing gets damaged, and it’s easily reversed at the end of the lease, or any time before, if need be.
Im going to present this to management tomorrow.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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