IMC3000. SC672-21

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  • GeorgeBest
    Senior Tech

    500+ Posts
    • Jul 2009
    • 517

    #1

    IMC3000. SC672-21

    Hi

    Customer called, first said that the image was suddenly bad, see picture.
    Then, after restarting the machine it was given a SC672-21 error !

    again, customer restarted the IMC3000, now it tries to start up but after 30sec a "shutdown" screen enters and machine shuts off.

    Today when arriving at customer, only see that the machine starts up and shutt off after 30seconds. No SC672-21

    I guess the control board is defect, because of the SC672-21 in an earlier stage?
    nut sure . . .changed the HDD, no results . .

    Anyone another suggestion before ordering a controll board?

    Thanks in advance
  • Gift
    Service Manager

    1,000+ Posts
    • Mar 2011
    • 2457

    #2
    Re: IMC3000. SC672-21

    Try and start without LAN connection, open doors + firmware SD card (controller slot).

    A bad controller can happen so you can bring a loaner from a parts donator if you have one and this is a contract scenario
    or you like to be shure before ordering a new CTB. Just swap the NVRams.

    Comment

    • GeorgeBest
      Senior Tech

      500+ Posts
      • Jul 2009
      • 517

      #3
      Re: IMC3000. SC672-21

      test.jpgdisplay.jpg
      Originally posted by GeorgeBest
      Hi

      Customer called, first said that the image was suddenly bad, see picture.
      Then, after restarting the machine it was given a SC672-21 error !

      again, customer restarted the IMC3000, now it tries to start up but after 30sec a "shutdown" screen enters and machine shuts off.

      Today when arriving at customer, only see that the machine starts up and shutt off after 30seconds. No SC672-21

      I guess the control board is defect, because of the SC672-21 in an earlier stage?
      nut sure . . .changed the HDD, no results . .

      Anyone another suggestion before ordering a controll board?

      Thanks in advance

      Comment

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