Scanning to Home Folders

[KenB]

How do.

Has anyone had luck setting up scan to scan to home folder with late model Ricoh machines?

The IM C2000 and IM C300 in particular.

The customer’s IT insists they have done everything correctly.

Home folders look good in AD, and scanning to fixed folders works OK.

This is a tough one, because the customer is in another country, and we don’t speak the same language.

Teams has a good language translator in it, but that only helps marginally.

Thanks!

[GIUBOSS]

Re: Scanning to Home Folders

If I understand correctly you mean to save the scans in Document Server?

[KenB]

Re: Scanning to Home Folders

If I understand correctly you mean to save the scans in Document Server?

No.

Absolutely not the same thing.

But thanks.

[rthonpm]

Re: Scanning to Home Folders

If there's anything you can bet will have terrible permission settings it's a home share on a network drive.

Have the client set up a default sender account (AD service account) with modify permissions to all of the home shares, also make sure SMB encryption isn't enabled at the server level. The individual share can have it, but the overall server can't otherwise the handshake will fail.

If there's one remnant of 1990's and 2000's tech that needs to go it's network home shares...

Sent from my Pixel 6 Pro using Tapatalk

[KenB]

Re: Scanning to Home Folders

If there's one remnant of 1990's and 2000's tech that needs to go it's network home shares...

I totally agree.

But as I mentioned, this account is outside the US and is out of my control.

I found a few KB articles on TSRC, and will forward those on, along with your much appreciated suggestion…perhaps they will help.

Thanks.

[slimslob]

Re: Scanning to Home Folders

My experience when setting up SMB Scan to Folder is to use the true folder name, not the users Home Folder. Example, for user Some1 who is in the Engineering section at Company SomeCo with server names ServSoCo the true path on ServSoCo might be (Drive Letter)\homefolders\Engineering\Some1. When that user logs in to the AD, that path is mapped to the computer that user is logged in on. It may not always be the same computer.

[KenB]

Re: Scanning to Home Folders

My experience when setting up SMB Scan to Folder is to use the true folder name, not the users Home Folder. Example, for user Some1 who is in the Engineering section at Company SomeCo with server names ServSoCo the true path on ServSoCo might be (Drive Letter)\homefolders\Engineering\Some1. When that user logs in to the AD, that path is mapped to the computer that user is logged in on. It may not always be the same computer.

That would not be possible at this account, as all their users have PIN codes assigned and registered in AD.

[copier tech]

Re: Scanning to Home Folders

How do.

Has anyone had luck setting up scan to scan to home folder with late model Ricoh machines?

The IM C2000 and IM C300 in particular.

The customer’s IT insists they have done everything correctly.

Home folders look good in AD, and scanning to fixed folders works OK.

This is a tough one, because the customer is in another country, and we don’t speak the same language.

Teams has a good language translator in it, but that only helps marginally.

Thanks!

I'm sure you've already done this but update the firmware & confirm SMB V2/3 is enabled.

Then what I like to do it show the client you can scan to your own laptop directly connected to the Ricoh.

This proves the fault is with their network etc.

[KenB]

Re: Scanning to Home Folders

I was able to track down an interpreter in my company and we got on a Teams call with the customer today.

They are setting up 5 machines to service about 200 employees. They had set up one MP C2000 and one MPC300 as test machines before setting up the rest.

Turns out that one machine was actually working (the 2000), but the 300 was not.

What was the problem? There was a typo in the DNS setup on the IM C300.

Once we spoke the same language life got much easier.

Happy customer!