Zero Network connectivity ( IM C4500)
Hey all..
Got a weird one.
Received 4 x IMC4500 for a Govt Dept that were run up by Ricoh and sent to us for install.
2 of them worked fine...no issues at all.
The other 2 straight out of the box had no network connectivity.... no lights at all on the Controller Network port.
I wound up having to use SP- 5-801-008 Printer Application clear and SP-5-801-011 NCS clear and they both came good.
After testing we went onsite a couple of days later to install them and sure enough they both did the same thing onsite.
Using the SP clears worked...again.
Ricoh Systechs were then able to roll out the PCC config and all was good....printing and scan to me working normally.
3 days later the customer logs a call stating that both machines had done it again but that after a power cycle only one machine is down.
Tried the memory clears but no go.
MY theory is that 2 machines were run up by the run up center using one Device Setting file and the dodgy 2 were run up using a different Device setting file and that there's a setting needing to be changed.
Bearing in mind that I can ONLY access SP mode and not any System Settings due to Ricoh not supplying us Admin credentials.
I've ordered a Controller PCB for the machine that's down....oh and yes...802.1x is set to inactive
Any ideas?
Got a weird one.
Received 4 x IMC4500 for a Govt Dept that were run up by Ricoh and sent to us for install.
2 of them worked fine...no issues at all.
The other 2 straight out of the box had no network connectivity.... no lights at all on the Controller Network port.
I wound up having to use SP- 5-801-008 Printer Application clear and SP-5-801-011 NCS clear and they both came good.
After testing we went onsite a couple of days later to install them and sure enough they both did the same thing onsite.
Using the SP clears worked...again.
Ricoh Systechs were then able to roll out the PCC config and all was good....printing and scan to me working normally.
3 days later the customer logs a call stating that both machines had done it again but that after a power cycle only one machine is down.
Tried the memory clears but no go.
MY theory is that 2 machines were run up by the run up center using one Device Setting file and the dodgy 2 were run up using a different Device setting file and that there's a setting needing to be changed.
Bearing in mind that I can ONLY access SP mode and not any System Settings due to Ricoh not supplying us Admin credentials.
I've ordered a Controller PCB for the machine that's down....oh and yes...802.1x is set to inactive
Any ideas?
Comment