Unable to add IMC2500 to Ricoh Connect app on iPhone

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  • copyaction
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2007
    • 985
    #1

    Unable to add IMC2500 to Ricoh Connect app on iPhone

    Tags: app, install, mac, network, printer
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8101
      #2
      Re: Unable to add IMC2500 to Ricoh Connect app on iPhone


      Which phone are you using?

      Sometimes you need to add the IP of the printer manually rather than search.

      Also updating the firmware can help.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • copyaction
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2007
          • 985
          #3
          Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

          Originally posted by copier tech
          Which phone are you using?

          Sometimes you need to add the IP of the printer manually rather than search.

          Also updating the firmware can help.





            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3963
              #4
              Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

              Try F/W Update tool

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 8101
                  #5
                  Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

                  We can supply you with the firmware should you want to try that.

                  Does AirPrint work ?

                  Also turn on IPV6 on the copier that may also help.
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                  ​

                    Comment

                    • copyaction
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Oct 2007
                      • 985
                      #6
                      Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

                      Originally posted by copier tech
                      We can supply you with the firmware should you want to try that.

                      Does AirPrint work ?

                      Also turn on IPV6 on the copier that may also help.
                      Just tried IPV6, same issue
                      Also on AirPrint, no airprint printers found

                      How can I go about getting the firmware?

                      Thanks

                        Comment

                        • copyaction
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Oct 2007
                          • 985
                          #7
                          Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

                          Originally posted by sandmanmac
                          Try F/W Update tool

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 8101
                              #8
                              Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

                              Yes that tool is a little unreliable.

                              Check you have AirPrint & Bonjour enabled (you can check this via the WIM / webpage)

                              Drop us an email from either link below we can supply you with the firmware.
                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk
                              ​

                                Comment

                                • copyaction
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2007
                                  • 985
                                  #9
                                  Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

                                  Originally posted by copier tech
                                  Yes that tool is a little unreliable.

                                  Check you have AirPrint & Bonjour enabled (you can check this via the WIM / webpage)

                                  Drop us an email from either link below we can supply you with the firmware.

                                    Comment

                                    • slimslob
                                      Retired

                                      Site Contributor
                                      25,000+ Posts
                                      • May 2013
                                      • 36805
                                      #10
                                      Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

                                      Did you cycle power after enabling Bonjour?

                                        Comment

                                        • copyaction
                                          Senior Tech

                                          Site Contributor
                                          500+ Posts
                                          • Oct 2007
                                          • 985
                                          #11
                                          Re: Unable to add IMC2500 to Ricoh Connect app on iPhone

                                          Originally posted by slimslob
                                          Did you cycle power after enabling Bonjour?
                                          I did not. I will try that now, thanks for the tip.

                                            Comment

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