mp 2851 sx860

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  • Gab
    Senior Tech
    • Aug 2015
    • 656

    #1

    mp 2851 sx860

    This error when trying to scan. Also when make copy only a part of original is copied. Noticed at the bottom left side of the copier several error messages appear. Any idea?
  • GIUBOSS
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2013
    • 1382

    #2
    Re: mp 2851 sx860

    860 B HDD error 1
    The hard disk connection is not
    detected because it is defective
    or has not been formatted
    • Cable between HDC and HDD loose or defective
    • HDD power connector loose or defective
    • HDD not formatted
    • HDD defective
    • Replace the controller board

    What are the other codes or errors? What have you done in the meantime?

    Comment

    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3963

      #3
      Re: mp 2851 sx860

      Originally posted by Gab
      Noticed at the bottom left side of the copier several error messages appear. Any idea?
      Thanks for not providing any of them, after-all, how could they possibly help?

      Seriously....are you just too lazy to open a manual and at least look up the code(s) and try SOMETHING? ANYTHING?

      Not hard to understand where all those red cards come from

      Comment

      • Gab
        Senior Tech
        • Aug 2015
        • 656

        #4
        Re: mp 2851 sx860

        Can i format the disk?
        Can this machine works without hard disk and id yes what options will not be available?

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 36751

          #5
          Re: mp 2851 sx860

          Originally posted by Gab
          Can i format the disk?
          Can this machine works without hard disk and id yes what options will not be available?
          You will not be able to print, scan, use the document server or any other function that need to use the HDD for temporary storage. This includes sorted multi-page multi-copy documents more than the number of pages that can be stored in RAM. If the HDD is bad, you may have already lost address book. If you have an external drive tray you can use it to connect to a PC and try a low level format.

          Comment

          • Gab
            Senior Tech
            • Aug 2015
            • 656

            #6
            Re: mp 2851 sx860

            Originally posted by slimslob
            You will not be able to print, scan, use the document server or any other function that need to use the HDD for temporary storage. This includes sorted multi-page multi-copy documents more than the number of pages that can be stored in RAM. If the HDD is bad, you may have already lost address book. If you have an external drive tray you can use it to connect to a PC and try a low level format.

            I don't need address book or to store multiple pages. I mostly need to prin and if possible to scan. If i remove hard disk will i be able to print , scan some pages and if if there is a limit at this case how many?

            Comment

            • KeviM
              Trusted Tech

              250+ Posts
              • Oct 2019
              • 324

              #7
              Re: mp 2851 sx860

              SC 860 is generally related to the hard drive or the controller. It is not only the hard drive. Sometimes you have to change the controller or both.

              Without the hard drive you cannot print, scan, sort, do multiple copies or anything that requires more than just 1 basic copy!

              I would recommend trying this
              1) remove hard drive. Put into a computer and test. If there are no errors you can put it back into the copier
              2) remove the hard drive, replace the controller and switch the copier on. If it works the hard drive is at fault.
              3) buying a 2.5inch hard drive and putting it in the machine. If this solves your problem then it's the hard drive. If not you need to replace the controller.

              All the best friend

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 36751

                #8
                Re: mp 2851 sx860

                Originally posted by Gab
                I don't need address book or to store multiple pages. I mostly need to prin and if possible to scan. If i remove hard disk will i be able to print
                NO

                The predecessor to the 2951 was the 2550. It had a Basic copier model 2550B that had no HDD and no printing capabilities.

                Some very limited scanning might be available. Possibly only TWAIN as it does not require storing on the MFP.

                Comment

                • copyaction
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Oct 2007
                  • 985

                  #9
                  Re: mp 2851 sx860

                  Just remove the hard drive and see if the machine will come to ready without it. Then you have your answer.

                  Comment

                  • Popolopo
                    Trusted Tech

                    100+ Posts
                    • May 2023
                    • 102

                    #10
                    Re: mp 2851 sx860

                    Usually its hard disk problem. Normally, I just plug in to my pc using external case and format it.(Need abit PC knowledge as it wont detect hard disk at first)
                    If not working, need to change new one.

                    Comment

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