I just took over servicing this copier it's actually a Lanier version 5020. I've replaced the fuser rollers and picker fingers as well as the drum unit and transfer roller. Customer has called and said they are experiencing a problem they had before I started servicing which is the paper stopping in the fuser unit when the copier is being used alot. Paper is hanging up on something and being made into fans. Also having a copy quality issue with copies being too light. My understanding when installing the new drum unit is there are nothing that needs to be performed just install the unti. Have not been to the copier yet so not sure if I need to go into SP mode and adjust or if copies are running undertoned. I do know after completing initial service copies were very good. Suggestions please???
Thanks!!!
Thanks!!!
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