Scan setup issues

[mikadonovan]

Hi, All. I had an IT guy contact me with an issue on setting up a new PC for one of my clients. They have always had managed IT services with another company, but they have changed people. Her PC bit the big one, so this is a new PC. Everything was working fine between the copier and the old PC. I ran the RFUT onsite after he ran into this. It recognized the C4503, and the update completed without error. Smb2/3 was required before, and scanning worked fine. I am a little out of my league on this one, and I have never used the ricoh scan setup tool. Any thoughts on this?

[luca72]

Re: Scan setup issues

Hi, All. I had an IT guy contact me with an issue on setting up a new PC for one of my clients. They have always had managed IT services with another company, but they have changed people. Her PC bit the big one, so this is a new PC. Everything was working fine between the copier and the old PC. I ran the RFUT onsite after he ran into this. It recognized the C4503, and the update completed without error. Smb2/3 was required before, and scanning worked fine. I am a little out of my league on this one, and I have never used the ricoh scan setup tool. Any thoughts on this?

when you have a problem, and suspict that the firmware could resolve...the best way its use a sd card, i have the suspict but not secure, that rfu sometimes dont perform a complete update.
anyway...i listen something about this software, but never used...i prefer manual entry, for keep all under control, as soon as I have time, I'll try to see what it's like

[KeviM]

Re: Scan setup issues

Hi. I've tried using the Ricoh scan setup tool previously but it it hardly works. Have you tried manually configuring it yourself?

Also you mentioned that you ran the Ricoh firmware update tool and it updated. It's important to note that the rfut doesn't always update all the modules only certain 1s. You may need to load the firmware on a SD card and update from there

[luca72]

Re: Scan setup issues

Hi. I've tried using the Ricoh scan setup tool previously but it it hardly works. Have you tried manually configuring it yourself?

Also you mentioned that you ran the Ricoh firmware update tool and it updated. It's important to note that the rfut doesn't always update all the modules only certain 1s. You may need to load the firmware on a SD card and update from there

hi, I only read your comment now, so it wasn't my impression!....well, then two suspect give it one proof!...lol

[sandmanmac]

Re: Scan setup issues

I agree with the others Mika.
The F/W tool is unpredictable. It often runs and completes, but updates NOTHING when there are tons of updates available.
That's going to be your problem imo.

[copier tech]

Re: Scan setup issues

Hi, All. I had an IT guy contact me with an issue on setting up a new PC for one of my clients. They have always had managed IT services with another company, but they have changed people. Her PC bit the big one, so this is a new PC. Everything was working fine between the copier and the old PC. I ran the RFUT onsite after he ran into this. It recognized the C4503, and the update completed without error. Smb2/3 was required before, and scanning worked fine. I am a little out of my league on this one, and I have never used the ricoh scan setup tool. Any thoughts on this?

This tool causes more issues that it fixes.

Update the firmware via SD card as suggested by others.

Contact us via either web link below we can supply this should you require it.

[slimslob]

Re: Scan setup issues

when you have a problem, and suspict that the firmware could resolve...the best way its use a sd card, i have the suspict but not secure, that rfu sometimes dont perform a complete update.
anyway...i listen something about this software, but never used...i prefer manual entry, for keep all under control, as soon as I have time, I'll try to see what it's like

I agree with the others Mika.
The F/W tool is unpredictable. It often runs and completes, but updates NOTHING when there are tons of updates available.
That's going to be your problem imo.

This tool causes more issues that it fixes.

Update the firmware via SD card as suggested by others.

Contact us via either web link below we can supply this should you require it.

It may have changed since I retired, but my experience is that the Package only updated modules that were not current. It was not able to identify corrupted modules and die not update peripherals.

[KenB]

[RMC8112]

Re: Scan setup issues

I have not used the Scan to Folder tool, but i always setup my scan to folder manual way. I add a user on the customer's computer as Scanner and make it an administrator. Then create a shared folder on the C drive and share it and gives full rights to the Scanner account. Then on the Ricoh, configure the user with all the share path and Scanner account info. Hope this helps.