IMC3500. screen remote

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  • GeorgeBest
    Senior Tech

    500+ Posts
    • Jul 2009
    • 500

    IMC3500. screen remote

    Hi,

    Customer has 4 x IMC3000's, their ICT department regularly takes over the screen at remote.
    It works on 3 machines, one however gives an error 5000 (?)

    someone familiair with this error code?

    Thanks in advance
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 34919

    #2
    Re: IMC3500. screen remote

    Is that error ob the IM C3500 or the computer trying to access it?

    Comment

    • GeorgeBest
      Senior Tech

      500+ Posts
      • Jul 2009
      • 500

      #3
      Re: IMC3500. screen remote

      From what he told me I did understand that is was coming from his PC
      But as I said, the other IMC's worked allright . . .

      Originally posted by slimslob
      Is that error ob the IM C3500 or the computer trying to access it?

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 34919

        #4
        Re: IMC3500. screen remote

        The 5000 error is a generic internal error code. Unfortunately, it could mean one of many things. Could be a problem at the C3500 such as a jam of some type or a Service Code. It could have something to do with the settings of that machine or there may have been someone using it in such a way as to temporarily block remote screen access.

        Comment

        • Saturn
          Trusted Tech

          Site Contributor
          100+ Posts
          • Nov 2023
          • 146

          #5
          Re: IMC3500. screen remote

          Do all machines have the same SOP firmware version?

          The SOP Firmware is called M2a_System at the Diagnostic Report 5-990-005.
          Last edited by Saturn; 03-06-2024, 10:13 AM.
          I don't care about who your father is, as long as I'm fishing here, you won't walk on water.

          Comment

          • dalewb74
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2018
            • 1048

            #6
            Re: IMC3500. screen remote

            Originally posted by slimslob
            The 5000 error is a generic internal error code. Unfortunately, it could mean one of many things. Could be a problem at the C3500 such as a jam of some type or a Service Code. It could have something to do with the settings of that machine or there may have been someone using it in such a way as to temporarily block remote screen access.
            yeah ricoh is bad about that. saying it can't do one thing, because something else is still in the process of doing whatever. it is annoying.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 34919

              #7
              Re: IMC3500. screen remote

              Originally posted by dalewb74
              yeah ricoh is bad about that. saying it can't do one thing, because something else is still in the process of doing whatever. it is annoying.
              What is infuriating is standing in front of the machine working on a major project and have asshole take over control remotely.

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 7871

                #8
                Re: IMC3500. screen remote

                Originally posted by GeorgeBest
                Hi,

                Customer has 4 x IMC3000's, their ICT department regularly takes over the screen at remote.
                It works on 3 machines, one however gives an error 5000 (?)

                someone familiair with this error code?

                Thanks in advance
                Update the firmware on the device not working / check they are on the same version.

                We occasionally run into this, sometimes simply restarting the Ricoh will resolve the issue.
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                Comment

                • dalewb74
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2018
                  • 1048

                  #9
                  Re: IMC3500. screen remote

                  Originally posted by slimslob
                  What is infuriating is standing in front of the machine working on a major project and have asshole take over control remotely.
                  yes indeed!!

                  Comment

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