Ricoh MP9000 with SR5000 Help/info req'd

[techspec]

Looking for some info/help on this one.

MP9000: When using anyone of the staple features the Red warning light at the top of the display flashes from green to red and so on. Staple feature works fine.

Any other print jobs through the SR5000 finisher work fine but red light doesn't flash.

It tells me that there is a problem in the staple area but where?
No SC's and machine running on latest firmware. Any ideas anyone?

[Shadow1]

Staple Trimming bucket full or not seated correctly??? In models past, that would disable the stapler completely, but that's all I can think to check.

[techspec]

Staple Trimming bucket full or not seated correctly??? In models past, that would disable the stapler completely, but that's all I can think to check.

Checked that Shadow. Its not even a tenth full.

Its scratching hrad time

[KopyKat]

Got this from the latest Goose Guide...don't know if it will apply but worth a shot maybe?

ERRATIC STAPLER OPERATION
replace jogger motor and jogger PCB (B830 5120 )

I'm assuming you updated the finisher firmware as well?

There is also a newer finisher interlock switch 12042844 to improve reliability. (B830) TSB 013. Maybe the door is wiggling just enough to momentarily cause open door but not long enough to stop the machine. I've seen that on other models. And there's a lot of shaking going on in that finisher when stapling.

[Shadow1]

Had to ask - I've been guilty of overlooking the dumbest things sometimes...

... and just checked, this does still disable stapling completely.

I volunteered to work on call during the holiday and its kinda slow today (We're observing independence day over here - not that you Brits will be celebrating that one with us, unless it's "good riddance to bad rubbish") so I been playing with our MP9000 demo machine. The only thing I can do to get the red light green light thing is simulate a false stack full, but even that shuts down the machine after the current set is stapled.

Is the finisher on the latest firmware too?

What is the full setup (Interposer? Booklet Finisher? StreamPunch(God Help You then!))

Is the staple cartridge getting low? Not empty low, but low enough where the machine could intermittently think it is getting empty?

Is there a hot blond who can occupy your time while you try to figure this out?

[techspec]

Got this from the latest Goose Guide...don't know if it will apply but worth a shot maybe?

ERRATIC STAPLER OPERATION
replace jogger motor and jogger PCB (B830 5120 )

I'm assuming you updated the finisher firmware as well?

There is also a newer finisher interlock switch 12042844 to improve reliability. (B830) TSB 013. Maybe the door is wiggling just enough to momentarily cause open door but not long enough to stop the machine. I've seen that on other models. And there's a lot of shaking going on in that finisher when stapling.

Thanks kopykat. Its a strange one. Machine has only done 300k so not heavily used.

Was recently refurbished and put onto customers site and has only done 25k there.

Stapler features all work perfectly but the red warning light flashes every time it staples.

As I said its strange

[iMind]

Your stapler head can be hiting the rear fence of the SR5000 staple tray

[techspec]

Had to ask - I've been guilty of overlooking the dumbest things sometimes...

... and just checked, this does still disable stapling completely.

I volunteered to work on call during the holiday and its kinda slow today (We're observing independence day over here - not that you Brits will be celebrating that one with us, unless it's "good riddance to bad rubbish") so I been playing with our MP9000 demo machine. The only thing I can do to get the red light green light thing is simulate a false stack full, but even that shuts down the machine after the current set is stapled.

Is the finisher on the latest firmware too?

What is the full setup (Interposer? Booklet Finisher? StreamPunch(God Help You then!))

Is the staple cartridge getting low? Not empty low, but low enough where the machine could intermittently think it is getting empty?

Is there a hot blond who can occupy your time while you try to figure this out?

The set up is MP9000 and just the SR9000, nothing else. Not even a nice blond.

Happy Independance day

[KopyKat]

Scratching my head now too.

I didn't see an answer to whether you upped the finisher firmware. All the firmware has to be the same level including the finisher.

Does it do it at the exact moment the staple head fires? Does it do it only when stapling in one position? If you set it up staple two on the side will the light turn red twice? If it does, I'd put pressure on the door with my hand or jump the switch to make sure the switch is not momentarily opening and see if that changes anything.

Shadow has a good point with the cartridge...seen more than a few cartridges go bad with no rhyme or reason at varied mileage...and being a refurb someone could have stolen the original cartridge...or even the entire staple unit. That's happens a lot when a tech needs a part and there's no one looking. Hell, I've done it to lease return machines!! (shhh! don't tell on me)

iMind is on a good track too. I would jump the finisher front door and watch the operation you should see or at least hear it if its whacking that rear fence....I have seen that one. It's been a while but if I remember correctly it would toss a code if it was bent badly.

On some of the older models we had staple harnesses causing troubles too.

I'd go out armed with another staple head, cartridge, door switch, iMind's bulletin and the motor and PCB if you have a machine you can pull them from. Check the connectors on the stapler unit. There may be one that is not fully plugged in.

Oh....and check the harness connector from the finisher to the main machine for bent or damaged pins.

I now this is a laundry list of shite but I'm just going through the TS process I would take...starting with that firmware.

Keep us updated. I really want to know the solution to this one.

If all else fails bust out that red light under the cover. Just kidding!!

[KopyKat]

The set up is MP9000 and just the SR9000, nothing else. Not even a nice blond.

Happy Independance day

You meant to type SR5000, right?

[techspec]

Kopykat I meant SR5000. It was late last night in Scotland when I was typing this post.

Firmware us all up to date.

Don't think anyone would have robbed the staple unit for another machine as it is only me that has them in my area.

I'm going to double check iminds tech bulletin. I've seen it before but the machine was manufactured after 2007 and all machines after this are supposedly modified.

I think I will be checking the cartridge though. I have a few of these machines in this building.

I'll keep you all posted.

[tcs04]

Kopykat I meant SR5000. It was late last night in Scotland when I was typing this post.

Firmware us all up to date.

Don't think anyone would have robbed the staple unit for another machine as it is only me that has them in my area.

I'm going to double check iminds tech bulletin. I've seen it before but the machine was manufactured after 2007 and all machines after this are supposedly modified.

I think I will be checking the cartridge though. I have a few of these machines in this building.


I'll keep you all posted.

This may seem like a strange answer, but I had something similar not too long ago.....

Take a look at the movement of the receiving tray! Does it lower and raise in the correct sequence during boot up and when running jobs?

The tray lift motor (DC) can stick and will generally cause a problem only on staple jobs. The one I had was not a hard on fault, but would cause the machine to display frequent jams at R7 (?) and then staple error SC's.

I was able to make the motor work by simply touching the pulley at the correct time. The motor worked under test and was normally ok when feeding non-staple jobs. When stapling I could see the tray was not lowering / lifting as the sets ejected.

We were convinced this was a problem with the stapler and ripped everything apart, replaced the sensors etc, but nothing would fix the problem. Fitted a new motor and the fault was cured.

I suppose the main point is that on these finishers if you get problems related to staple jobs it may not be the staple head causing the problem!

Have you have checked the two long tension springs on the back face of the staple unit are in place? These can fall off causing the unit to move around and not engage the HP sensors.

[techspec]

This may seem like a strange answer, but I had something similar not too long ago.....

Take a look at the movement of the receiving tray! Does it lower and raise in the correct sequence during boot up and when running jobs?

The tray lift motor (DC) can stick and will generally cause a problem only on staple jobs. The one I had was not a hard on fault, but would cause the machine to display frequent jams at R7 (?) and then staple error SC's.

I was able to make the motor work by simply touching the pulley at the correct time. The motor worked under test and was normally ok when feeding non-staple jobs. When stapling I could see the tray was not lowering / lifting as the sets ejected.

We were convinced this was a problem with the stapler and ripped everything apart, replaced the sensors etc, but nothing would fix the problem. Fitted a new motor and the fault was cured.

I suppose the main point is that on these finishers if you get problems related to staple jobs it may not be the staple head causing the problem!

Have you have checked the two long tension springs on the back face of the staple unit are in place? These can fall off causing the unit to move around and not engage the HP sensors.

The DC motor your refering to is that the one in the tray drive section, part number : B830 5563

[Shadow1]

The DC motor your refering to is that the one in the tray drive section, part number : B830 5563

I have replaced several of these on different finishers, some of which have gotten intermittent before dying completely, but whenever they act up they have always generated SC codes - for me at least.

These also usually have 1 screw hidden behind a frame rail that makes this job a megabitch - the firmware is constantly twitching the tray up and down for no good reason, wearing out the brushes in a DC motor that not designed to be changed (drill 1 stupid hole in that rail and problem solved). I pulled $20 out of my own pocket for a set of minature wrenches just for the 5.5mm that I only need for this 1 stupid motor. Trust me it was worth it.

Anyway, I'm still betting on the cartridge.

Sorry about the lack of hotties - bummer.

[xkrashed]

Have you tried the firmware?