Scanning function on DSc332

[Jomama46]

When I press the Scanning button, the display reads,"No HD available for this function, Use Twain."
The SP lists shows that the HD exists, I can duplex, staple etc.
I have formatted the drive and even replaced the set with one from a working 338. Sameo, sameo.
Any ideas?

[TonerMunkeh]

Are there any controller related SC's, i.e. 819, 670 etc?

If not, it could be possible the second hard drive has the same error on as the first. Update the firmware, failing that it's a new controller board I'm afraid.

[Polo-022]

Firmware bug, probably..

[Vulkor]

Scanner Software isn't seeing HD, yet Copier does. You swapped HD. Doubt two bad ones in a row.

So yes probably jacked up firmware or Controller Board.

[Jomama46]

Thanks for the replies ,No SCs. The firmware is up to date but a reflash never hurts and its cheap and easy,(just like me). If that doesnt do it I'll send the controller off be repaired. Its not compatible with the 38 or 28.

[Scott_Lewis]

Check out SP5801-4 and SP5832-2

[Jomama46]

Thanks, Scott, I will

[Jomama46]

Yep, ran those SPs No joy. Replaced the BCU. Nuttin' Replaced the print scan SD card. nope, nuttin' nada.
It seems like a setting because, the machine reports that it has the HD, just not available for scanning. Even tho there are two HDs, they aren't for separate functions. It has a usable doc server and can duplex and sort.
So I dont know, I'm sending the controller including the HDs to Hytec for repair.

[Scott_Lewis]

Do you have a data over-write (DOS) option installed currently or in the past? Seems this model has some (maybe future and never implemented) options to prevent HD writes for this purpose.

Another sp I missed earlier, SP5801-9.
Does anything stand out with the sp printouts for scanner sp and user, 5990-22 and 23

[Jomama46]

Do you have a data over-write (DOS) option installed currently or in the past? Seems this model has some (maybe future and never implemented) options to prevent HD writes for this purpose.

It had a fax unit at one time and that was removed. The hd works perfectly for doc server and copy functions.

I cant see any difference between this machine and a 338 next to it. Except of course the expected, like LD setup, registration, etc.
I have done 5801-9.
Maybe I should have replaced and cleared the NVRAM on the controller.
Its like something is stuck.
I sent the controller off yesterday.

[Paper_path]

Ran into this before

The "HD is required" will appear if any of the hardware required for scanning is not present. I ran into this before. The machine required a Format Converter Board to scan. Basically, that board coverts the raw image data into a "computer Friendly" format. As far as I can tell, the scan function uses the board to relay info to the HD, thus if there is no board, it doesn't see the drive.

Not all models require this board to scan, but most require it to retrieve files in a useful format (like PDF)

[Jomama46]

Interesting, I know what you're saying. This machine has a file format converter as an option but afaik it was never installed. checking the install procedure, there are no bit to change for the install, just slipping the board in.
Thanks for the reply

[Jomama46]

Damnit!! Going thru the Lists again I found this. @ SP5871 "HDD disable- disables the HDD functions by suppressing all functions that write data to the HDD....Note: This SP is intended for used during the installation of the security DIMM an option that is not yet available"
I musta been over that list 10 times and never saw it. But after Scott and Paper Paths posts, I just had a hunch I had over looked it.So I checked the SMCs I had printed and BAM there it was and the MF was ON.
Of course, I have already sent that CS off to be repaired.
I sent an email to them explaining what I thought needed to be done. I know they will charge me a fee, but at least they wont waste all the time I did!

So there you go.

[Vulkor]

Amazing how did that SP even get changed??