Hi there. I feel stupid for asking this, but I'm stumped.
Got a customer with an MP7000 giving out a SC555 error. I've tried to instruct the customer over the phone (she's 100km away) on how to reset the code, but SP5810 doesn't seem to do anything. I looked at the service manual and, sure enough, there's no mention to SP5810 on it. I have no way of going to the customer's site today and I'm quite sure this error is just a glitch (machine is brand new).
What am I missing here? Does the MP7000 use a different SP to reset fuser codes? Where on the manual can I find that (I'm used to Konica Minolta service manuals, this one is giving me an headache!
)
Thanks for any help provided!
Got a customer with an MP7000 giving out a SC555 error. I've tried to instruct the customer over the phone (she's 100km away) on how to reset the code, but SP5810 doesn't seem to do anything. I looked at the service manual and, sure enough, there's no mention to SP5810 on it. I have no way of going to the customer's site today and I'm quite sure this error is just a glitch (machine is brand new).
What am I missing here? Does the MP7000 use a different SP to reset fuser codes? Where on the manual can I find that (I'm used to Konica Minolta service manuals, this one is giving me an headache!

Thanks for any help provided!
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