Ricoh 2238c - SC 870 Address book error!

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  • jonbonse
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 736
    #1

    Ricoh 2238c - SC 870 Address book error!

    My clients copier was stuck on the 'Please Wait' screen with the red spanner LED lit. It never came to a ready state.

    I disconnected both the two 40GB Hard drives and the copier came to ready but with error 'SC 870 'and 'Address Book Error' showing in the top left of the display.

    The copier works as both a printer and a copier but still with this error in the top left display.

    I have performed SP-5-832 to format the hard drives but it either fails or hangs.

    I suspected I need to replace the Hard drives however Im not sure this is crucial or not.
    I had removed the hard drives to see if I could format with my PC but the format failed. I have formatted plenty of hard drives this way. One of the 2 drives wouldnt even be detected on my PC.

    Can it be used without the hard drives and some how disabling the top left display 'SC 870' and 'Address Book Error' error?

    In the mean time, I decided to buy two 40GB hard drives are install them.

    After installation, still the same error! And also could not format. This time after selecting to format all, the display just showed a failed message.

    I have tested the copier with one drive in at a time but still cannot format.

    I have changed the jumper from CS (cable select) to Master and still no go!

    I am told these machines only have one 80GB hard drive clipped to 40GB in them and it is set to Master. But, the print controller board has two IDE ports and also the HDD cage has two slots for two HDD's.

    The error appears whether or not it is plugged into the network or not. It appears immediately on boot up.

    The HDD's modelI installed are Maxtor 6E040L0 7200rpm 40GB drives.

    Any ideas please?!!!????!!!
    Tags: 223, 2238c, 870, address, address book, book, ect, error, identical, lef, print controller, ricoh, stuck
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865
      #2
      The SC870 is caused by the machine not being able to read the address book data off the HDD's. You'll probably have lost a few other functions too. The disks you install have to be completely identical models but these machines can be very picky which drives they like. They seem to like Seagate, try a pair of Seagate drives. Last resort, order them from Ricoh, then you know they'll work.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • iMind
          Vacuum Cleaning Expert

          1,000+ Posts
          • Mar 2008
          • 1116
          #3
          UCS 5.846.050 resets all address book data.
          sigpicWe can all Win, but at the end we all loose. Save the greyhound

            Comment

            • jonbonse
              Senior Tech

              Site Contributor
              500+ Posts
              • Jun 2009
              • 736
              #4
              Hi

              Do you mean in service mode SP5?

              The original disks in were not recognised at all in my pc which lead me to believe they were faulty.

                Comment

                • iMind
                  Vacuum Cleaning Expert

                  1,000+ Posts
                  • Mar 2008
                  • 1116
                  #5
                  Originally posted by jonbonse
                  Hi

                  Do you mean in service mode SP5?

                  The original disks in were not recognised at all in my pc which lead me to believe they were faulty.
                  YEP, SP 5.XXX.XX
                  sigpicWe can all Win, but at the end we all loose. Save the greyhound

                    Comment

                    • Anders Nilsson
                      Technician
                      • Nov 2007
                      • 33
                      #6
                      Adress book

                      Buy new disks from Ricoh, according to my own experience,replacement disk's baught on the market doesn't work.Because when you install a ricoh disk on a computer you will discover the fact that the S.M.A.R.T function on the ricoh disk is disabled so i think that there is some kind of "catch" in the OS on the copier when it detect's a new disk.I think they want to sell their own version of disk's.Beside all this when you get "Please wait" on the display it's almost always the HDD Assy that decided to retire.Another interesting fact is that sometimes it works with disks from the street shop
                      the difference is to often the last zero on the pricetag.

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