MP C5000 Intermittant hanging.

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  • Choro1dal
    Trusted Tech
    100+ Posts
    • Jun 2008
    • 176
    #1

    MP C5000 Intermittant hanging.

    I have an MPC 5000 which intermittantly hangs. This can occur at the start of a copy or print job. It also occurs if you try to print the meter count page out. The engine will fire up, printing or processing will be displayed in the status bar the nothing else happens.
    It will idle endlessly, well I got bored waiting after 30 minutes!

    No SC code is displayed, either on the OPS panel or in the SMC report.

    The controller, HDDs, RAM, NV-RAM and BICU have been replaced, Firmware upgraded/overwritten. All to no avail.
    Tags: 500, 5000, code, controller, ect, firmware, intermittantly, job, meter count, mpc, occur, occurring, ops, print, printing, report, sc code
    • Jomama46
      Field Supervisor
      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900
      #2
      Disconnnect the Finisher, ADF, pull out all but one cassette and try again. An accessory will do this.
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

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        • Choro1dal
          Trusted Tech
          100+ Posts
          • Jun 2008
          • 176
          #3
          Thanks for the suggestion. I can now discount any of the accessories and the fuser.

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            • Fishbyte
              Junior Member
              • Jan 2009
              • 1
              #4
              Re: MP C5000 Intermittant hanging.

              What ended up fixing this issue. I have a mpc 5000 now that hangs and hdd has been replaced and firmware will hang also causing all sorts of havic. Now when power is turned on to machine you will get a nonstop beep occurring from the controller cage......any thoughts

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                • SargeNZ
                  Trusted Tech
                  250+ Posts
                  • May 2012
                  • 263
                  #5
                  Re: MP C5000 Intermittant hanging.

                  Check that the daughter board on the fax module (if installed) is pressed in correctly, I had a hell of a time on an MPC2500 with random hanging (no SC code) and it came down to this.

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