C6501 BSOD

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  • Jomama46
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Apr 2008
    • 2900

    #1

    C6501 BSOD

    Here is a strange one. The customer reports that a few times, in the middle of a run, the machine stops, doesnt jam or display a code and the lcd screen turn blue with white dots. Turning it off and on corrects it. I have never seen or heard of anything like that, have you?
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    You never realize how cheap a professional is until after you let an amateur do it.
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  • RRodgers
    Service Manager

    1,000+ Posts
    • Jun 2009
    • 1947

    #2
    Latest Firmware?
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

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    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900

      #3
      yep
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      You never realize how cheap a professional is until after you let an amateur do it.
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      • TonerMunkeh
        Professional Moron

        2,500+ Posts
        • Apr 2008
        • 3865

        #4
        Sounds like a controller or HDD stall? Any SC's registered in the background?
        It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

        Hit it.

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        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900

          #5
          No background SCs, I replaced the HDD a few months ago but then it was a hard SC.
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          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

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          • TonerMunkeh
            Professional Moron

            2,500+ Posts
            • Apr 2008
            • 3865

            #6
            Might be that HDD has a bad sector on it and when the machine hits it, it loses the plot. Got a spare to try in it? Maybe a spare ram DIMM?
            It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

            Hit it.

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            • Jomama46
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Apr 2008
              • 2900

              #7
              Neither. I have a HDD on order, maybe I will clean the contacts of the DIMM first
              sigpic
              You never realize how cheap a professional is until after you let an amateur do it.
              A+; Network +; PDI+

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              • tcs04
                FORMER Techie

                1,000+ Posts
                • Apr 2009
                • 1183

                #8
                Originally posted by Jomama46
                Here is a strange one. The customer reports that a few times, in the middle of a run, the machine stops, doesnt jam or display a code and the lcd screen turn blue with white dots. Turning it off and on corrects it. I have never seen or heard of anything like that, have you?
                Sounds like the "Restart" screen. Normally has a service code in the background...

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                • Jomama46
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2008
                  • 2900

                  #9
                  It Does sound like the "restart"screen. But there is no background SC. I spoke with a tech at Hytec and he suggests it might be firmware or the controller. As he puts it."The SC history is stored on the Controller, the Controller can not save its own error." So I'm going out there tomorrow or so and do some more checking.
                  sigpic
                  You never realize how cheap a professional is until after you let an amateur do it.
                  A+; Network +; PDI+

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                  • Herrmann
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Jan 2006
                    • 792

                    #10
                    try to disable *system restart on error code* in service mode and see, what happens
                    If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

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                    • Jomama46
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Apr 2008
                      • 2900

                      #11
                      Sounds like a good idea but Never heard of it, can you tell me where it is?
                      sigpic
                      You never realize how cheap a professional is until after you let an amateur do it.
                      A+; Network +; PDI+

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                      • Herrmann
                        Senior Tech

                        Site Contributor
                        500+ Posts
                        • Jan 2006
                        • 792

                        #12
                        set 5875-1 to 1
                        If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

                        Comment

                        • Jomama46
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Apr 2008
                          • 2900

                          #13
                          Thanks Herrman, I'll check it out.
                          sigpic
                          You never realize how cheap a professional is until after you let an amateur do it.
                          A+; Network +; PDI+

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