[Misc] Scan screen mis-alignment/C3535

[Digicomm]

I have a Savin C3535. When you go to scan the buttons don't align, with where you have to hit the screen. I 'm not trained on Savins, I'm trying to help out a friend of a customer. Any help would be appreciated.

[Jaxom]

Re: Scan screen mis-alignment/C3535

As in the screen/buttons aren't appearing in the right position or you have to press the screen in an odd spot to select a button?

If the latter, you could try doing a touch screen calibration.
To get into the calibration screen, <clear modes>, 1-9-9-3, <clear/stop> x 5. This should pull up the diagnostic menu, 1 for touch screen adjust. Then using a small dull pointed item calibrate the screen.

If it's the first, I have no suggestions aside from firmware update/reloading.

[femaster]

Re: Scan screen mis-alignment/C3535

The Alignment procedure will probably get you by for a VERY short time. This is a known issue with this line, and the touch panel (not the LCD screen itself) will need to be replaced. See attached service bulletin.

[Digicomm]

Re: Scan screen mis-alignment/C3535

Thank You for the replys .I'll let you know how i make out Monday .Have a nice weekend.

[TonerMunkeh]

Re: Scan screen mis-alignment/C3535

As in the screen/buttons aren't appearing in the right position or you have to press the screen in an odd spot to select a button?

If the latter, you could try doing a touch screen calibration.
To get into the calibration screen, <clear modes>, 1-9-9-3, <clear/stop> x 5. This should pull up the diagnostic menu, 1 for touch screen adjust. Then using a small dull pointed item calibrate the screen.

If it's the first, I have no suggestions aside from firmware update/reloading.

You've never seen a touch screen fail on these?

[Jaxom]

Re: Scan screen mis-alignment/C3535

You've never seen a touch screen fail on these?

Nope, never. Not on the copiers anyways. I also service Tidel safes that have a touch screen and they seem to fail quite frequently. But, usually when they fail they don't just become misaligned they become unresponsive to any touch.

[TonerMunkeh]

Re: Scan screen mis-alignment/C3535

Nope, never. Not on the copiers anyways. I also service Tidel safes that have a touch screen and they seem to fail quite frequently. But, usually when they fail they don't just become misaligned they become unresponsive to any touch.

Holy crap! This has been a known problem for a few years now. The replacement touch screen part number is B223 9900.

[Jaxom]

Re: Scan screen mis-alignment/C3535

Holy crap! This has been a known problem for a few years now. The replacement touch screen part number is B223 9900.

Mm, I have been aware of the problem via the tech bulletins, I have just never experienced it.

[Digicomm]

Re: Scan screen mis-alignment/C3535

Thank,s to all for responding .I was able to re-align the toucpad, and left the customer a copy of the service bulletin. The bulletin states that the touch pad is problamatic. I left it up to her to go for a new touch panel screen,Their T & M.Thank,s Again

[WH007]

Re: Scan screen mis-alignment/C3535

thanks guys this was real handy cleaned then did calibration prefect now and if it comes back I'll order the panel.

[zames77]

Re: Scan screen mis-alignment/C3535

I'd order the part now, it will most definitely come back in.

[femaster]

Re: Scan screen mis-alignment/C3535

I'd order the part now, it will most definitely come back in.

Agreed... It's a given. Once they start acting up, it's generally only a matter of days at the most...