mpc2551 can't connect to network

[fritzyas]

we have a problem with mpc2551, we already have changed the controller board but still the machine can't be ping. Tried to ping 127.0.0.1 and it is successful.we updated all the firmware already. any info about the problem. thank you in advance.

[tonnerboy]

Re: mpc2551 can't connect to network

we have a problem with mpc2551, we already have changed the controller board but still the machine can't be ping. Tried to ping 127.0.0.1 and it is successful.we updated all the firmware already. any info about the problem. thank you in advance.

What IP address are you using in the MFP??? Is it 127.0.0.1????
Have you tryed to conect your Laptop it to the machine (directly)???

[ss12]

Re: mpc2551 can't connect to network

have you tried leaving the machine with dhcp on and seeing if it picks up an ip address?

[fritzyas]

Re: mpc2551 can't connect to network

the ip add of the machine is 192.168.1.23,255.255.255.0 ,while my laptop is 192.168.1.24,255.255.255.0, gateway is 192.168.1.1. ,I used crossed cable to connect to the machine. i have used only 127.0.0.1 to test the machines nib and it is successful.

[fritzyas]

Re: mpc2551 can't connect to network

have you tried leaving the machine with dhcp on and seeing if it picks up an ip address?

it doesn't pick up any ip address
when using dhcp

[knightfall]

Re: mpc2551 can't connect to network

if you have put in the static ip address what does the config sheet say the ip address is?
if the ip address that you put in is different that the ip address you put in than the controller is not accepting your ip input and that probably is the nvram not accepting so that needs to be replaced.

If the config sheet does have the ip address that you put in then I would check if you are able to web into the controller than try updating all the network firmware. Have you tried using another ethernet cable have seen that cable not ping the copier but all link light is lit. Hope this helps, good luck.

[TonerMunkeh]

Re: mpc2551 can't connect to network

Can you scan a config page and put it on here please?

[fritzyas]

Re: mpc2551 can't connect to network

Can you scan a config page and put it on here please?

ok I post the config page tomorrow. thanks

[fritzyas]

Re: mpc2551 can't connect to network

if you have put in the static ip address what does the config sheet say the ip address is?
if the ip address that you put in is different that the ip address you put in than the controller is not accepting your ip input and that probably is the nvram not accepting so that needs to be replaced.

If the config sheet does have the ip address that you put in then I would check if you are able to web into the controller than try updating all the network firmware. Have you tried using another ethernet cable have seen that cable not ping the copier but all link light is lit. Hope this helps, good luck.

when i used a static ip then i print the config page, the ip add will appear on the config page. all the firmwares are already updated. the controller board was replaced with new one.

[ss12]

the ip add of the machine is 192.168.1.23,255.255.255.0 ,while my laptop is 192.168.1.24,255.255.255.0, gateway is 192.168.1.1. ,I used crossed cable to connect to the machine. i have used only 127.0.0.1 to test the machines nib and it is successful.

If you've managed to print via crossover cable all signs point to a network problem.Any input from the customers IT dept?

[Eric1968]

Re: mpc2551 can't connect to network

we have a problem with mpc2551, we already have changed the controller board but still the machine can't be ping. Tried to ping 127.0.0.1 and it is successful.we updated all the firmware already. any info about the problem. thank you in advance.

If your trying to ping 127.0.0.1, you're pinging your own computer, and yes, that's most of the time a succesfull ping. Check all IP-settings (IP-adres Subnet Mask, Gateway). Is your machine equipped with a Gigabit-NIC, then you can try to set the NIC manually to 100 Mbps.

[neergish]

Re: mpc2551 can't connect to network

Check to see if the IEEE802.1x Authentication(ethernet) is set to inactive.


Does the machine have a fax installed, I was having the same issue with MPC2050 wich was resolved just by reseating the fax board when i went to replace the controller, Ricoh tech support couldnt figure it out why either but might be worth a shot.

[teebee1234]

Re: mpc2551 can't connect to network

Whoa, first thing to check is that the NIC is enabled in sp5985-1 (set to 1). When the print controller is installed, that value has to be set (default is '0'). Someone may have forgotten to do that.

*FYI- As a side note to everyone (some of you are probably already aware of this), when the new mfp's that have the NIC preinstalled at the manufacturer are shipped, they are now setting sp5985-1 to "2". This allows printing and pinging but blocks access to the WIM. You will have to set it to "1" if your setup people miss it.

[femaster]

Re: mpc2551 can't connect to network

*FYI- As a side note to everyone (some of you are probably already aware of this), when the new mfp's that have the NIC preinstalled at the manufacturer are shipped, they are now setting sp5985-1 to "2". This allows printing and pinging but blocks access to the WIM.

Wasn't aware of that, thanks. Now if only I can remember that...

[fritzyas]

Re: mpc2551 can't connect to network

Thank you for all of the ideas, It was very helpful in the analysis of the problem. Updated the firmware - all firmware.That solved the issue.