If you've ever had a Ricoh/Savin/Gestetner/Lanier machine where the admin AND supervisor usernames/passwords have been lost, and you are locked out, this thread may be the answer you are looking for.
DISCLAIMER: The following procedure has the potential to damage your machine, and thus should only be performed by a trained Ricoh technician. I take no responsibility for any damage to data or devices, or for any losses of any kind, that result from performing this procedure.
WARNING: This procedure, if performed incorrectly, can cause your machine to become unusable. I strongly recommend that you copy a backup of the original NVRAM data to a safe place on your computer. Only make changes to the NVRAM file that is on the SD card. If your machine is unusable after installing the modified NVRAM data, you should be able to reinstall the original NVRAM data using the backup file.
For the newer series' of machines that have administrator logins (instead of key operator), Ricoh's official fix is to replace the NVRAM chip, thereby returning the username/password combinations to their default values. Unfortunately, this procedure also resets all of the other NVRAM settings (engine, etc) to their factory defaults as well. Obviously, this means that you have to spend time recalibrating the entire machine.
Luckily, if you have a small amount of computer expertise, there is another option that can take less than a minute once you are adept at the procedure.
IMPORTANT: Be sure to disconnect the machine from all external connections (network, USB, fax, CopyTrak, etc) before beginning this procedure. Also, ensure that the customer does not attempt to use any functions on the machine before you are finished. If the customer uses the machine before you can install the modified NVRAM data, you will have to start the procedure over from the beginning.
LostSupervisorPassword.pdf
The attached PDF file describes the procedure for resetting the supervisor username and password to their default values, in order to grant you access to reset the administrator passwords from the Web Image Monitor, or the User Tools menu.
You, or your supervisor, or the customer may ask if this procedure will expose secret passwords to you. The answer is that, NO, the passwords are encrypted in the NVRAM data file, so they cannot be read. The customer's passwords cannot be decrypted, so this procedure simply reverts those encrypted values back to a default value.
Below are the same instructions as contained in the PDF file, in case your computer cannot read PDF files.
Hex2.jpgThe green sections represent the passwords for each of the preceding usernames. These values are encrypted, so they cannot be read directly. A series of ‘r’ characters represents a blank password.
If there are any problems or questions, post them in this thread (not PM).
Also, I am not able to perform this procedure for you as I already have enough of my own work to do.
-genius_at_work
DISCLAIMER: The following procedure has the potential to damage your machine, and thus should only be performed by a trained Ricoh technician. I take no responsibility for any damage to data or devices, or for any losses of any kind, that result from performing this procedure.
WARNING: This procedure, if performed incorrectly, can cause your machine to become unusable. I strongly recommend that you copy a backup of the original NVRAM data to a safe place on your computer. Only make changes to the NVRAM file that is on the SD card. If your machine is unusable after installing the modified NVRAM data, you should be able to reinstall the original NVRAM data using the backup file.
For the newer series' of machines that have administrator logins (instead of key operator), Ricoh's official fix is to replace the NVRAM chip, thereby returning the username/password combinations to their default values. Unfortunately, this procedure also resets all of the other NVRAM settings (engine, etc) to their factory defaults as well. Obviously, this means that you have to spend time recalibrating the entire machine.
Luckily, if you have a small amount of computer expertise, there is another option that can take less than a minute once you are adept at the procedure.
IMPORTANT: Be sure to disconnect the machine from all external connections (network, USB, fax, CopyTrak, etc) before beginning this procedure. Also, ensure that the customer does not attempt to use any functions on the machine before you are finished. If the customer uses the machine before you can install the modified NVRAM data, you will have to start the procedure over from the beginning.
LostSupervisorPassword.pdf
The attached PDF file describes the procedure for resetting the supervisor username and password to their default values, in order to grant you access to reset the administrator passwords from the Web Image Monitor, or the User Tools menu.
You, or your supervisor, or the customer may ask if this procedure will expose secret passwords to you. The answer is that, NO, the passwords are encrypted in the NVRAM data file, so they cannot be read. The customer's passwords cannot be decrypted, so this procedure simply reverts those encrypted values back to a default value.
Below are the same instructions as contained in the PDF file, in case your computer cannot read PDF files.
Hex2.jpgThe green sections represent the passwords for each of the preceding usernames. These values are encrypted, so they cannot be read directly. A series of ‘r’ characters represents a blank password.
If there are any problems or questions, post them in this thread (not PM).
Also, I am not able to perform this procedure for you as I already have enough of my own work to do.
-genius_at_work
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