Lanier LD151, Error SC542,SC345,SC342

[thedude2470]

Hi all,

This copier has been a pain in the rear for a while. It started off having a function problem with error SC342, and when the machine was restarted, it would run for a little while longer before having the error again.

That error changed to SC345 not too long ago, and now every time the machine is turned on, it comes up with SC542.

Any insight? Thank you much.

Kevin

[Cipher]

You have a couple of different problems there (dev and fuser related).

When was the last time this machine was given a full service by a tech?

[thedude2470]

The machine was serviced pretty extensively a couple months ago. The whole drum unit was replaced and the machine was fully cleaned. Im not a copy service tech, just part of the IT staff here. Our service company has been slacking lately, and keep saying they need to do some research on those codes because they dont know what they mean.

They are begining to get frustrating, so i figured i would do my own research. I do know what the fuser is, but what does "dev" refer to?

Thank you for your help. I will be sure to relay any info you give me to them, in hopes to inginte a spark under their butts.

[paulg]

Out of intrest whats the timeline and the amount of copies made on the machne? Whats the total count on the copier, was it a new machine or did they take over service from another company?

In two months one of these copiers could possibly have exceeded its pm cycle (ie need another service) if being used very heavily.

The first two codes are 342 the td sensor is defective but could be something as simple as a connector not put in correctly to a board in the back of the machine having gone faulty.

The second 345 again could be a number of faults relating to the dev bias either a board not working or as simple as the dev unit not correctly postioned.

542 could be as simple as a bulid up of toner on a thermistor to one of the fusing lamps or a thermostat blowing or the connector block or ac supply board failling.

Yes it could be the service company is not doing its job or they could be baffled why they got three random codes occuring.

So give us some times and copies between faults (also the total counter now) and we may be able to say if this could just be bad luck or could have been averted.

[SGT_Snacks-64]

Inside the machine, you may find a log book which will show all this information, including parts, what was done to the machine, and the counter it was at when they did this.

[thedude2470]

Thank you all very much, when i get to work i will figure out that info for you.

[thedude2470]

the current meter reading is 562,342

on February 8th it was 562,129

January 6th it was 548,933

and on December 4th it was 510,533

This info was obtained from the service company as they took down the readings on those given dates.

The machine was used when this company took over about 4 months ago.

and, i couldnt find anything inside the machine or in the back pertaining to a manual or any type of info.

Thanks =]

[Cipher]

So it's done roughly 50k since Dec 4th and the PM interval for this model is 300k.

Our service company has been slacking lately, and keep saying they need to do some research on those codes because they dont know what they mean.

As the customer that's not your problem that's their problem.
Phone them up and give them hell as that is shudy service.
You need a tech onsite to evaluate the problems first hand.
It may only be dirty dev bias terminals and toner build up on the thermistors.
But they will not know if thats the case until they inspect the machine.

[paulg]

So it's done roughly 50k since Dec 4th and the PM interval for this model is 300k.



As the customer that's not your problem that's their problem.
Phone them up and give them hell as that is shudy service.
You need a tech onsite to evaluate the problems first hand.
It may only be dirty dev bias terminals and toner build up on the thermistors.
But they will not know if thats the case until they inspect the machine.

Well put Daz and im surprised they keep no form of manual with the machine.

Like Daz said the machine is running well within its limits so i would ask for them to inspect the machine asap.

I asked for you to get some counter readings and dates as i have had customers belive we are there very often but when we show them the facts i.e the copier has done a very high level of copies and the last call was months ago.

Give them some slack if they react to your request to inspect the copier as to correct the machine it may require a return vist to fit parts.

[SGT_Snacks-64]

I asked for you to get some counter readings and dates as i have had customers belive we are there very often but when we show them the facts i.e the copier has done a very high level of copies and the last call was months ago.

It gets better when they're BREAKING the copier each time. "Chargy chargy =D"

I had a good one last week on a smaller machine. The customer had been wheeling this copier everywhere and was under severe abuse "Retail... pfft" The power kept cutting out on the copier, and bearing in mind they kept breaking the Stripper pawls off in the Fuser "You know the model " they'd actually pulled on the power cable SO HARD the Live/Earth/Neutral where hanging for dear life from the Plug. Makes you wonder where Common sense is these days...

[rchdesk]

Assuming you've taken care of the maintenance, i'd recommend this:
Check error log for problems' date, time and meter. Are they the same for each error?. If yes, disconnect the HDD, and test it. If the Problem still ocurr, replace first the Power Supply, next the controller.
The SC5XX would be an isolated event. Try replacing the thermostats for the same value, all of them, the higher, i mean, one is 179 degrees C and one 180 degrees, use both at 180. Also remeber use the new thermistors and thermostat types.

[rchdesk]

by the way, anyone looking for job in nothern jersey area. I have a position for a tech.