New RICOH site

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  • ss12
    Trusted Tech

    250+ Posts
    • Jul 2008
    • 289

    #16
    Using the search facility on TESSA was much easier than this one.IMO this needs quite a bit of revision

    Comment

    • collme
      Ricoh tech

      Site Contributor
      100+ Posts
      • Apr 2010
      • 221

      #17
      Re: New RICOH site

      Originally posted by ss12
      Using the search facility on TESSA was much easier than this one.IMO this needs quite a bit of revision
      I do agree and my manager used those exact words to me yesterday about the site. Yes i work for Ricoh but we have the same sites to go to i am afraid

      Comment

      • Eric1968
        Service Manager

        1,000+ Posts
        • Jan 2009
        • 2458

        #18
        Re: New RICOH site

        It's a new site so we all have to get used to it, no problem. But why is this site so sloooowwwwwww.....

        BTW, the new Kyocera Academy Site has the same problem : sloowwww....

        Comment

        • moonraker
          Technician

          Site Contributor
          • Jan 2010
          • 28

          #19
          Re: New RICOH site

          It takes hours to find and download the latest firmware for a given model, where as Tessa was so much quicker.
          I have yet to find any improvement on the old sites

          Comment

          • stupidkiller
            Technician
            • Oct 2011
            • 57

            #20
            Re: New RICOH site

            may i know how and where i can get the password and username for ricoh's site?im currently living at malaysia and we are lack of the latest firmware.anyway we can request for the ricoh site account?thanks for ur reply =)

            Comment

            • Cipher
              It's not easy being green

              1,000+ Posts
              • May 2006
              • 1309

              #21
              Re: New RICOH site

              Originally posted by moonraker
              It takes hours to find and download the latest firmware for a given model, where as Tessa was so much quicker.
              I have yet to find any improvement on the old sites
              Yup they are trying to centralization but the new site is so sloooooooow and site navigation requires far more steps than TESSA.

              I agree that searching between all the types of firmware and different versions is a real time consuming affair now.

              We have suggested they add a option to be able to download ALL the latest firmware versions for each model range in one file.

              I'm not adverse to change, IF it's a improvement over what it's replacing.
              • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

              Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

              Comment

              • Llama God
                Service Manager

                1,000+ Posts
                • Mar 2009
                • 1353

                #22
                Re: New RICOH site

                Originally posted by stupidkiller
                may i know how and where i can get the password and username for ricoh's site?im currently living at malaysia and we are lack of the latest firmware.anyway we can request for the ricoh site account?thanks for ur reply =)
                You'll need to register with Ricoh, assuming that you either work for Ricoh or a Ricoh dealer. If you don't fall into either of these categories, you can't.

                As far as downloading firmware goes, the site it's absolutely intolerable. There doesn't seem to be any sort of grouping for the firmware, the download process (opening in a new window) is painful and it's all a bit of a lottery as to whether what you're actually getting is the most up-to-date at all.

                I miss Tessa already.

                Comment

                • stupidkiller
                  Technician
                  • Oct 2011
                  • 57

                  #23
                  Re: New RICOH site

                  Originally posted by Llama God
                  You'll need to register with Ricoh, assuming that you either work for Ricoh or a Ricoh dealer. If you don't fall into either of these categories, you can't.

                  As far as downloading firmware goes, the site it's absolutely intolerable. There doesn't seem to be any sort of grouping for the firmware, the download process (opening in a new window) is painful and it's all a bit of a lottery as to whether what you're actually getting is the most up-to-date at all.

                  I miss Tessa already.
                  i got try to register with Ricoh,but when choosing the "select country" i cant find my country name "malaysia" so how i can continue my register?
                  thanks for ur reply =)

                  Comment

                  • Llama God
                    Service Manager

                    1,000+ Posts
                    • Mar 2009
                    • 1353

                    #24
                    Re: New RICOH site

                    Originally posted by stupidkiller
                    i got try to register with Ricoh,but when choosing the "select country" i cant find my country name "malaysia" so how i can continue my register?
                    thanks for ur reply =)
                    No idea at all, try contacting your Ricoh dealer manager.

                    Comment

                    • ayeright
                      Technician

                      Site Contributor
                      50+ Posts
                      • Feb 2011
                      • 74

                      #25
                      Re: New RICOH site

                      It's a giant leap backwards, well done Ricoh. Hard to believe that someone actually signed off on something so bad. Proof that no-one who actually needs to use it was ever involved in the design. Tessa!

                      Comment

                      • Ramón
                        Technician
                        • Mar 2011
                        • 26

                        #26
                        Re: New RICOH site

                        I wonder if this new site is designed competition. In this age of information instead of going forward we think back.
                        The engineer or group of engineers who designed TESSA should give my-ricoh designers a lesson in how things are done.

                        Comment

                        • George J
                          Trusted Tech

                          100+ Posts
                          • Nov 2010
                          • 107

                          #27
                          Re: New RICOH site

                          I just heard that we'll be "upgrading" to this my-ricoh site later this week.... I'm looking forward to it!

                          Comment

                          • CableGuy
                            Impulse Drive Engineer

                            250+ Posts
                            • Oct 2008
                            • 417

                            #28
                            Re: New RICOH site

                            The search section is useless, pop a part no. in there and it spits it out.....

                            Comment

                            • Old Guard
                              Technician
                              • Jul 2010
                              • 17

                              #29
                              Re: New RICOH site

                              Even more good news for al you My-Ricoh lovers, the download site for Drivers is already being migrated to My-Ricoh. Enjoy!

                              Comment

                              • Bantams
                                Senior Tech

                                500+ Posts
                                • Jun 2012
                                • 603

                                #30
                                Re: New RICOH site

                                Think it goes Officially Live next week heard someone talking about it whilst on a T Course this week at Ricoh Wellingborough so download all the drivers now whilst you can and save them would be my advice

                                Comment

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