New RICOH site

[TonerMunkeh]

Re: New RICOH site

My opinion of it? It's fucking terrible. Searching for the latest revision of firmware is like trying to get fresh manure out of a rocking horse.

[coolbeer]

Re: New RICOH site

Its like Ricoh in general, LOST THE PLOT!

We are trying other manufacturers, at least they show an interest in dealers below 10 million pound spend a year.

[banginbishop]

Re: New RICOH site

most ricoh engineers will or should have had an email informing them that the new web site is shite and they are addressing the issues. we shall see. they have said use the old tessa but its not upto date!

[ss12]

Tried downloading software today,the site crashed so many times I rang the helpdesk who recommended using TESSA site instead.Worked first time as it should.Hope this stays open until they sort out the problems with my-ricoh

[Bantams]

Re: New RICOH site

got a email today here's the gist of it

Dear All,
We would like to update you on the poor performance being experienced in thenew my-ricoh system.
This Ricoh European web platform fault is being investigated at the highestlevel with the software development team to find a resolution.We apologise forthe inconvenience this is causing you.
As a workaround the TESSA platform should still be accessible- but is not upto date.
We will update you as soon as we have more information.
Apologies again,
RUK my-ricoh administration.

[collme]

Re: New RICOH site

got a email today here's the gist of it [/COLOR][/SIZE][/FONT]

You get more information than me and i work for the company lol

[Bantams]

Re: New RICOH site

You get more information than me and i work for the company lol

that says it all really this kind of shit never happened when NRG was in charge lol

[George J]

Re: New RICOH site

Ok so I just tried it and it is indeed as bad as people say... very slow and the search is useless.

Btw: did they also mess with the ricoh-support.com site? the quick search is broken and when I go to "downloads" it regulary gives me a server error.

[Llama God]

Re: New RICOH site

Ok so I just tried it and it is indeed as bad as people say... very slow and the search is useless.

Btw: did they also mess with the ricoh-support.com site? the quick search is broken and when I go to "downloads" it regulary gives me a server error.

Yes, they've "improved" it. Now it doesn't work.

I don't know what you were expecting though, this is Ricoh after all.

I got the email admitting that their new site is utter dross too. I didn't need an email to tell me that.

[moonraker]

Re: New RICOH site

It's farcical.

Two months to send out that email. Do they think that we didn't realise the site was completely unusable from day one ?

Did anyone think of updating Tessa while this mess is sorted out, or is that too much like common sense.

[CSI]

Re: New RICOH site

Ricoh's new website is a hell.

Ricoh France Indirect services give at technicians an access code generic (everyone has the same!) They says us that in early January we will have a new one but with must paid. We believe dream !

TESSA glory

[ruben]

Re: New RICOH site

Here's to hoping they group the firmware downloads onto a single page (or even better a single archive), vastly speed up their server connections, have a drop-down model selection and dedicated model pages, and prioritise important publications (or at least mark them differently).

[Llama God]

Re: New RICOH site

Here's to hoping they group the firmware downloads onto a single page (or even better a single archive), vastly speed up their server connections, have a drop-down model selection and dedicated model pages, and prioritise important publications (or at least mark them differently).

So, make it almost entirely different then.

[Polarbear]

Re: New RICOH site

Seems like they are on a mission to break everything that works! They have been doing this recently with their "new" model machine engines as well!

I have to agree that their search engine is a disaster!

[Tricky]

Re: New RICOH site

So, make it almost entirely different then.

How could that be a bad thing ?



It doesn't work at the moment