HDD broke on MPC-2800 why?

[Sweden_GBG]

I have change HDD on a MPC-2800 2 times. First time a new HDD, secondtime a old one that I had format on my computer.
The HDD get SC-998 after about 1 month it broke again and SC-998 appear.


I change HDD then format the HDD in the machine, and it work again.
What to do if it crash again? Change controller?

[Bantams]

Re: HDD broke on MPC-2800 why?

Make sure the Operator is shutting down the machine correctly Just Unplugging it can cause the HDD to Crash also check and update firmware 998 is a software crash iirc

[Sweden_GBG]

firmware

The firmware is update... (2.0)
I check again with the users: )

[Zeldaman]

[Davven]

[Sweden_GBG]

Re: HDD broke on MPC-2800 why?

[Sharp2]

Re: HDD broke on MPC-2800 why?

I find if the machines have the data overwrite security kit and the customer does a lot of scanning HDD go BOOM!
Seriously, Reformatting is good but there is a paid APP found at GRC.com called SPINRITE. The app is $80 but I have used it to recover SSD drives, SD cards ,and even the HDD from a DVR. The major benefit of the app is as it does it's work there is a lot of feed back as to what was failing. For example, I found that the outer clusters (boot and OS areas) had a lot of degraded data, this was proof of Improper shut down procedure. The best thing about the app is it RECOVERS the drive so no address-book loss if you can't get to back it up due to a dreaded SC670.
I have not tried it on all copier manufacturers drives so some of the strange proprietary stuff may not recover but it is worth a try. I use it to try to salvage drives in military installations where coming or going with a HDD on you seems to give them licence to kill. As a side note I had to use it to fix my laptop once so I could get the firmware to update a machine.
Always remember, the copier tech of today is an IT guy NOT afraid of a wrench.