Mpc3500 printing gibberish

[mrfuser]

Client says machine prints gibberish randomly. I have seen prints and indeed it is not correct. Although I can't duplicate it while I am there, of course.

any ideas?

kelly

[mikadonovan]

Re: Mpc3500 printing gibberish

Try another driver, and update the firmware. If you're having issues with windows 8, welcome to the club. That OS sucks.

[pbbsinc]

Re: Mpc3500 printing gibberish

Driver issue. Reload, preferably with a different version. Could be firmware or memory isue, but its usually a driver issue (or an old printer installed with same IP)

[sandmanmac]

So i guess you havent tried anything yourself to correct it?
Had a 3260 doing the same thing recently and doing memory clear on network and printer functions solved it

[rthonpm]

Re: Mpc3500 printing gibberish

A couple of things to check:

1. Is it always the same application or file that's causing the issue?
2. Is the copier shared on a server or peer to peer (installed on individual computers)?
3. Is the machine capable of PostScript?

[mrfuser]

Re: Mpc3500 printing gibberish

Different applications. Yes it has the ps chip. Tried different drivers. If I clear memory do I wipe out anything that will make me reload firmware?

no windows 8, windows 7 this far. No Mac also.

thanks

kelly

[fbriggs]

Re: Mpc3500 printing gibberish

I have seen this when the print driver needs to be re-installed. Of course, make sure the firmware is current. I have also seen where we had to re-install the older version firmware due to incompatibility issues.

[anothertech]

Re: Mpc3500 printing gibberish

If all else fails, change the IP address of the copier, then remove and reinstall the print drivers pointed to the new address.

[zames77]

Re: Mpc3500 printing gibberish

Have had similar issue on older drivers when printing from browser. If the URL was quite long, the header became corrupted resulting in gibberish.

[rthonpm]

Re: Mpc3500 printing gibberish

If the machine is shared on a server, check whether the same software versions of any applications that cause problems are installed on the server. I've seen times where older versions of Office installed on a server have caused issues thanks fonts or formatting that the server can't read from newer client installed versions. For example: the server may have Office 2007 installed, but users have Office 2010 installed: when sending jobs the newer fonts get turned into gibberish since they're not in the server's font table.