Fiery E-5000 on Ricoh MP C4500 --Lockup--

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  • POA_Shaun
    • May 2025
    #1

    [Dead] Fiery E-5000 on Ricoh MP C4500 --Lockup--

    Any help would be appreciated,

    I have a Ricoh MP C4500 with a E-5000 fiery. It has a history of locking up (00 on Fiery LED display) and having to be rebooted. Wednesday 5/22/13 I reinstalled the 1.01 System SW and the patches in order per the attached Ricoh Doc.


    Now it runs for around 10-15 minutes and locks up with a FF on the display.

    I noted the installation procedure had not been followed as the second DIMM on the MFP board was still in place and the Service Mode Switch For the machines internal NIC (SP 5-985-001) was still set to 1 (Enabled). When I set it per the install instructions to 0 I get a SC650-11 code.

    If I try to remove the Fiery I cannot print to the internal controller and they cannot run it with the Fiery for more than 15 Minutes.

    Ricoh says replace the Fiery MPCB, but I would rather pull the fiery and run it from the internal nic. However as mentioned above, we have not been successful in removing it and resetting back to the built in controller.

    Any ideas?

    Thanks,


    Shaun DesJardins
    Tags: 500, c450, e-5000, fiery, lockup, mpc4500, ricoh, scan
    • POA_Shaun
      #2
      Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

      Sorry, I could not attach the Patch list documentation so here is the patch order:

      Recommended Load Order:
      01 1-R3DOV Refer to TSB# G878 - 005
      02 1-QWOVA Refer to TSB# G878 - 003
      03 1-UWFVR Refer to TSB# G878 - 007
      04 1-UCLZQ Refer to TSB# G878 - 008
      05 1-T3RFE Refer to TSB# G878 - 009
      06 1-RQQXE Refer to TSB# G878 - 010
      07 1-RWEVP Refer to TSB# G878 - 011
      08 1-T6D9M Refer to TSB# G878 - 012
      09 1-TWN66 Refer to TSB# G878 - 013
      10 1-RYZ7X Refer to TSB# G878 - 014
      11 1-S38XT Refer to TSB# G878 - 015
      12 1-S3C7H Refer to TSB# G878 - 016
      13 1-RH3GA Refer to TSB# G878 - 004
      14 1-XER9Q Refer to TSB# G878 - 020
      15 1-XAUJ3 Refer to TSB# G878 - 017
      16 1-VXUKA Refer to TSB# G878 - 021
      17 1-STKXK Refer to TSB# G878 - 022
      18 1-Z3AU4 Refer to TSB# G878 - 019
      19 1-107AV6 Refer to TSB# G878 - 018

      They all loaded successfully.

      Shaun DesJardins

        Comment

        • Tonerbomb
          AutoMajical Resolutionist

          Site Contributor
          2,500+ Posts
          • Feb 2005
          • 2589
          #3
          Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

          Originally posted by POA_Shaun
          Any help would be appreciated,

          I have a Ricoh MP C4500 with a E-5000 fiery. It has a history of locking up (00 on Fiery LED display) and having to be rebooted. Wednesday 5/22/13 I reinstalled the 1.01 System SW and the patches in order per the attached Ricoh Doc.


          Now it runs for around 10-15 minutes and locks up with a FF on the display.

          I noted the installation procedure had not been followed as the second DIMM on the MFP board was still in place and the Service Mode Switch For the machines internal NIC (SP 5-985-001) was still set to 1 (Enabled). When I set it per the install instructions to 0 I get a SC650-11 code.

          If I try to remove the Fiery I cannot print to the internal controller and they cannot run it with the Fiery for more than 15 Minutes.

          Ricoh says replace the Fiery MPCB, but I would rather pull the fiery and run it from the internal nic. However as mentioned above, we have not been successful in removing it and resetting back to the built in controller.

          Any ideas?

          Thanks,


          Shaun DesJardins
          You can't have the Fiery and the internal print scan option installed on the same machine. The E-5000 is a POS anyway just like the rest of the embeded by a tail "E" Fiery's that are Linux based. Do your customer and yourself a favor, use the internal print scan option.
          Mystic Crystal Revelations

            Comment

            • Tonerbomb
              AutoMajical Resolutionist

              Site Contributor
              2,500+ Posts
              • Feb 2005
              • 2589
              #4
              Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

              Originally posted by POA_Shaun
              Sorry, I could not attach the Patch list documentation so here is the patch order:

              Recommended Load Order:
              01 1-R3DOV Refer to TSB# G878 - 005
              02 1-QWOVA Refer to TSB# G878 - 003
              03 1-UWFVR Refer to TSB# G878 - 007
              04 1-UCLZQ Refer to TSB# G878 - 008
              05 1-T3RFE Refer to TSB# G878 - 009
              06 1-RQQXE Refer to TSB# G878 - 010
              07 1-RWEVP Refer to TSB# G878 - 011
              08 1-T6D9M Refer to TSB# G878 - 012
              09 1-TWN66 Refer to TSB# G878 - 013
              10 1-RYZ7X Refer to TSB# G878 - 014
              11 1-S38XT Refer to TSB# G878 - 015
              12 1-S3C7H Refer to TSB# G878 - 016
              13 1-RH3GA Refer to TSB# G878 - 004
              14 1-XER9Q Refer to TSB# G878 - 020
              15 1-XAUJ3 Refer to TSB# G878 - 017
              16 1-VXUKA Refer to TSB# G878 - 021
              17 1-STKXK Refer to TSB# G878 - 022
              18 1-Z3AU4 Refer to TSB# G878 - 019
              19 1-107AV6 Refer to TSB# G878 - 018

              They all loaded successfully.

              Shaun DesJardins
              I think you maybe short a patch or 2. last time I loaded 1 i think there were 21 patches. And with 21 or so patches why doesn't Fiery and ricoh release a new version of the OS that includes all the patches?????????????
              Mystic Crystal Revelations

                Comment

                • POA_Shaun
                  #5
                  Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

                  Originally posted by Tonerbomb
                  You can't have the Fiery and the internal print scan option installed on the same machine. The E-5000 is a POS anyway just like the rest of the embedded by a tail "E" Fiery's that are Linux based. Do your customer and yourself a favor, use the internal print scan option.
                  I could not agree more. The issue is we cannot get the machine to print once the Fiery has been removed. I have reset the second DIMM (Removed at Fiery Install) and the interface PCB. But even though we can ping the internal NIC, we cannot get it to print or log into the internal web page.

                  Any suggestions?

                  Shaun DesJardins

                    Comment

                    • POA_Shaun
                      #6
                      Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

                      Tonerbomb,

                      I did not see instructions to remove an internal Print / Scan option (I am not familiar with this series), could this option have been either removed, or never installed? This might explain why I cannot get it to print after pulling the E-5000.

                      If so, ho would i re-install it? Any ideas there?

                      Shaun DesJardins

                        Comment

                        • Tonerbomb
                          AutoMajical Resolutionist

                          Site Contributor
                          2,500+ Posts
                          • Feb 2005
                          • 2589
                          #7
                          Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

                          Do you have the print scan SD card installed?? this is key to the internal print option.
                          Mystic Crystal Revelations

                            Comment

                            • sandmanmac
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Feb 2009
                              • 3963
                              #8
                              Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

                              Originally posted by POA_Shaun
                              Tonerbomb,

                              I did not see instructions to remove an internal Print / Scan option (I am not familiar with this series), could this option have been either removed, or never installed? This might explain why I cannot get it to print after pulling the E-5000.

                              If so, ho would i re-install it? Any ideas there?

                              Shaun DesJardins

                              I believe the fiery is an "either/or" type of situation. When it's installed, the usual internal Print/scan kit is not. So I would suspect that there is (at minimum) no Print/scan SD card installed on the copier itself to allow for on board functionality.
                              EDIT...tonerbomb beat me to it!..

                                Comment

                                • POA_Shaun
                                  #9
                                  Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

                                  Thanks guys!

                                  We will look into getting an SD card for this and loose the Fiery!

                                  Thanks for the help!

                                  Shaun

                                    Comment

                                    • sandmanmac
                                      Field Supervisor

                                      Site Contributor
                                      2,500+ Posts
                                      • Feb 2009
                                      • 3963
                                      #10
                                      Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

                                      Originally posted by POA_Shaun
                                      Thanks guys!

                                      We will look into getting an SD card for this and loose the Fiery!

                                      Thanks for the help!

                                      Shaun
                                      Here's the kit. You may need the Dimm card as well (??)

                                        Comment

                                        • KenB
                                          Geek Extraordinaire

                                          2,500+ Posts
                                          • Dec 2007
                                          • 3945
                                          #11
                                          Re: Fiery E-5000 on Ricoh MP C4500 --Lockup--

                                          You also need to install additional memory to get the internal print controller to work. If the machine was originally ordered with the Fiery, it will not be there.

                                          I've been through this exact exercise - no fun.
                                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                            Comment

                                            • milos
                                              #12

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