Newbie needs urgent help with Ricoh 4022sp

[gcs699]

First off, I am not a copier tech, but I did come across this site while searching for the meaning for an error msg I rcvd this a.m. I work from home due to major downsizing in my industry and took my Ricoh 4022sp with me when I closed my office. I had to as it's under lease. Anyway, it has been working flawlessly for 3 years, but this a.m. I was trying to print something when the unti froze. I powered it off and got a "Please Wait" screen, followed by the following msg:
Functional problem withing machine.
Turn main power switch off and on.
If error appears again, call service.
SC 819 696E 0x69742064

I tried turning it off an on again and got a nother error, this time SC 820. I looked these errors up and they appear to be related to a bad hard drive. Can anyone walk me thru fixing this? I really cannot afford to call a tech. I did have a service contract, but cancelled it about 5 months ago in an attempt to cut costs. Like I said, I am not a tech, but I am fairly computer savvy and have no problem cracking this thing open...thanks in advance...

[gcs699]

follow up to my post

btw, now when it powers on it just stays at the "please wait" screen...

[Fearless V K]

The machine may work if you unplug the hard drive. There are a few features you will lose by doing so, however (doc. server, scanner memory, etc.), but at least you can use the machine until you can get a new hard drive. You can also try to format the drive from the service modes and see if it helps, sometimes it does, sometimes it doesn't. I can't with a clear conscience give out the service mode procedure to a non copier tech, as messing with the wrong settings can cause irreparable damage. I'm sure someone else would be willing to give that info out though if you think you are competent enough to perform those functions.

[nmfaxman]

Keep trying to turn it off and back on from the main orange power switch. Wait till a count of 10 to turn back on.I have seen these take up to 6 times to get the hard drive to start up.
They used cheap hard drives when they were manufactured.

[Ollie1981]

Luckily for you the hard drive is a standard 40Gb 2.5" laptop type HDD, these are fairly inexpensive and can be obtained at any computer hardware outlet.

If it comes pre-formatted it usually works straight out of the box, but you will lose any stored documents in the doc server, or any stamps. If the HDD is corrupt beyond repair then you've lost these anyhow.

If you can change a HDD in a PC, then you shouldn't have too many problems changing it in the copier. You need to go in the back though and if you aren't confident in your own abilities then call a tech in.

Also, worth bearing in mind for the future. Are you powering your copier down correctly? This involves making sure there are no originals on the platen or DF, turning the machine off into standby and waiting for the green LED to stop flashing before cutting the main power. This allows the machine to "park" the hard drive before the main power is cut.

[gcs699]

Thanks to all who posted here. My friend was kind enough to help me-he is a computer tech. Once I unplugged the HD, everything was fine. I don't have anything stored, so losing the HD was not a big deal. I think the reason it went down was because I powered down incorrectly. That won't happen again. My new question is regarding the new HD. Exactly how do I format this?

[iMind]

Thanks to all who posted here. My friend was kind enough to help me-he is a computer tech. Once I unplugged the HD, everything was fine. I don't have anything stored, so losing the HD was not a big deal. I think the reason it went down was because I powered down incorrectly. That won't happen again. My new question is regarding the new HD. Exactly how do I format this?

theres no need to format the disk, if there were to be it could only be done by a tech.

[DocF]

Virtually any hard drive of the correct form factor will work with Ricoh machines. I would look for an inexpensive Toshiba laptop drive as I have had better luck with them than any other laptop drives.

Doc

[verderacer]

Actually I have unstuck many a hard drive tapping on the sides of the case with just a standard power connector hooked up to it.

What happens is the bearing tends to wear out a bit and when the drive comes to stop it does so in a worn spot.

I have performed this simply by using a old PC computer supply and one of the standard molex 4 pin connectors connected to it. The only thing you plug in is the power supply, do not attempt to attach and connect the ribbon cable from the drive to a PC.

With the drive on a flat non-conductive surface and connected to a pc power supply, turn on the power supply and tap only on the sides of drive. Do not pick it up, do not tap the top or the ribbon cable side. If you hear the drive spin up by a kind of high frequency whine, stop tapping. Then try turning off and on the PC power supply and listen to the drive for the spin up. If keeps getting stuck and wont spin on its own when powered up its time for a new drive.

Hope this helps...