MP C4500 Strange start-up

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  • jrob416
    Trusted Tech

    100+ Posts
    • May 2011
    • 112

    [Misc] MP C4500 Strange start-up

    Recently formatted the hard drives on a MP C 4500 and everything came back on line fine. The next day the customer had to restart the machine and the finisher did not reset its position at power on. The copier also did not beep when it came ready. Has anyone heard of this before. Thanks.
  • ruben
    The New Guy

    1,000+ Posts
    • Oct 2012
    • 1204

    #2
    Re: MP C4500 Strange start-up

    When you say formatted, did you do it on a PC or directly in the copier?

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    • jrob416
      Trusted Tech

      100+ Posts
      • May 2011
      • 112

      #3
      Re: MP C4500 Strange start-up

      Originally posted by ruben
      When you say formatted, did you do it on a PC or directly in the copier?
      With a PC. The copier would not allow a format, could not get to service mode.

      Comment

      • bobbykerr
        Technician

        50+ Posts
        • Sep 2012
        • 52

        #4
        Re: MP C4500 Strange start-up

        Have found that you can usually get into service mode from an unresponsive m/c by powering up with the side door open

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        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 35558

          #5
          Re: MP C4500 Strange start-up

          Originally posted by bobbykerr
          Have found that you can usually get into service mode from an unresponsive m/c by powering up with the side door open
          Unless the machine administrator has turned on Service Mode Lock in User Tools.

          Comment

          • JustManuals
            Field Supervisor

            5,000+ Posts
            • Jan 2006
            • 9919

            #6
            Re: MP C4500 Strange start-up

            This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from:

            Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


            Paul@justmanuals.com

            Comment

            • Polarbear
              Service Manager

              1,000+ Posts
              • Feb 2012
              • 1070

              #7
              Re: MP C4500 Strange start-up

              Originally posted by jrob416
              With a PC. The copier would not allow a format, could not get to service mode.
              Generally we also format HDDs with a pc adapter when the machine will not.

              I have to date not come across this on any of our machines.

              I know in service mode - under option 6 (Peripherals) you can do a connection check to check if the machine "sees" the finisher.

              It might also be worthwhile to reformat the disk in the machine and download the stampdata (as per the FSM) if this model has stamp data to download.

              Then give it another try.
              Press the GREEN button!!

              Comment

              • jrob416
                Trusted Tech

                100+ Posts
                • May 2011
                • 112

                #8
                Re: MP C4500 Strange start-up

                Replaced both HDD's and problem went away. One of the HDD's had been damaged in a past life. Thank you to everyone who responded.

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